Patient Navigator

Posting Information

Department

ASOD Clinical Operations-431500

Career Area

Administrative/Clerical Support

Is this an internal only recruitment?

No

Posting Open Date

10/15/2026

Application Deadline

10/29/2026

Position Type

Permanent Staff (SHRA)

Position Title

Admin Support Associate - Journey

Salary Grade Equivalent

NC02 / GN04

Working Title

Patient Navigator

Position Number

00005143

Vacancy ID

P021471

Full-time/Part-time Permanent/Time-Limited

Full-Time Permanent

If time-limited, estimated duration of appointment

Hours per week

40

Work Schedule

Monday – Friday; 8am – 5pm

Work Location

CHAPEL HILL, NC

Position Location

North Carolina, US

Hiring Range

$38,890 - $42,000

Pay Band Information

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Notice to Applicants

This position is not eligible for H-1B sponsorship.

Position Summary Information

Be a Tar Heel!

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Organizational Unit

The UNC Adams School of Dentistry Office of Clinical Operations is responsible for overseeing patient care, providing quality assurance, maintaining infection control, administering regulatory compliance and preserving fiscal stability. The Office of Clinical Operations is an integral part of the School and their primary mission is to provide the highest quality education and training to students and to provide the highest quality dental treatment available for patients.

Position Summary

The Patient Navigator serves as a single point of contact for DDS/Hygiene students, patients, and caregivers to provide resources and assistance with accessing clinical and supportive care services offered within ASOD. The Patient Navigator is responsible for scheduling, canceling, modifying, and reconciling appointments for Pre-doctoral and Hygiene clinics; responds to student/patient request using In-Basket (Internal messaging system) and the providers’ work queue treatment plan; updates, prepares and distributes appointment information to patients, students, and staff; input EPIC Templates for DDS providers; modify templates based on clinic closures and schedule changes; follow established procedures for screening incoming/outgoing appointment-related telephone calls and directing them to the appropriate staff/department and checking voicemails and responding to patients’ messages; provide patients with appointment confirmation and necessary details regarding their appointment via EPIC after visit summary (time, date, location, provider, etc.); collecting and validating payments and verifying Medicaid Eligibility and Delta Dental Insurance; validate authorized credit card acceptance and review checks for appropriate information for acceptance.

Minimum Education and Experience Requirements

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Management Preferences

Prior experience in healthcare.

Required Licenses/Certifications

Special Physical/Mental Requirements

Campus Security Authority Responsibilities

Not Applicable.

Position/Schedule Requirements