Patient Onboarding Coordinator

Patient Onboarding Coordinator – Healthcare Administrative Assistant

Job Type: Full-Time

Position: Patient Onboarding Coordinator / Healthcare Administrative Assistant

Work Setting: In-Office Healthcare Call Center

About the Position

We are seeking a professional, organized, and personable Patient Onboarding Coordinator to join our growing Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) team.

This is a non-clinical administrative position focused on successfully onboarding new patients into our remote healthcare programs.

You will often be one of the first members of our team a patient speaks with. Your job is to make the onboarding process simple, professional, and welcoming while ensuring that patient information is collected accurately and all required onboarding steps are completed.

The ideal candidate has excellent telephone communication skills, is comfortable speaking with older adults and Medicare patients, is highly organized, and can confidently guide patients through a structured enrollment process.

Key Responsibilities

Contact newly referred or enrolled patients by telephone

Introduce patients to our Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) programs

Clearly explain the onboarding process and what patients can expect from the program

Guide patients through each step of enrollment and onboarding

Verify patient demographic and contact information

Collect and accurately enter required patient information into our systems

Confirm primary care provider and other relevant healthcare information

Review and complete required onboarding forms and documentation

Assist patients with completing required enrollment steps

Coordinate the delivery and setup of remote monitoring equipment when applicable

Confirm patients have received their monitoring equipment

Provide basic instructions regarding the onboarding and activation process

Schedule follow-up calls or appointments as required

Make outbound follow-up calls to patients who have not completed onboarding

Track patients throughout the onboarding process and identify incomplete enrollments

Maintain accurate notes and patient status updates in the appropriate software platform

Communicate onboarding status and outstanding items to the clinical and administrative teams

Answer incoming patient questions related to enrollment, equipment, scheduling, and program participation

Escalate clinical questions or medical concerns to the appropriate clinical team member

Maintain patient confidentiality and follow HIPAA and organizational privacy requirements

Meet established productivity, documentation, and patient-contact expectations

Required Qualifications

Previous administrative, customer service, call-center, medical office, patient registration, or healthcare experience

Excellent telephone communication skills

Strong customer service and interpersonal skills

Comfortable making a high volume of outbound patient calls

Strong computer and data-entry skills

Ability to learn and work within multiple software platforms

Excellent attention to detail

Strong organizational and time-management skills

Ability to follow established processes and workflows

Professional, dependable, and punctual

Comfortable communicating with older adults and patients managing chronic health conditions

Ability to protect confidential patient information and follow HIPAA requirements

Preferred Experience

Preference will be given to candidates with previous experience in one or more of the following:

Healthcare administration

Medical office administration

Patient intake or registration

Patient onboarding

Patient scheduling

Telehealth

Remote Patient Monitoring (RPM)

Chronic Care Management (CCM)

Medicare patient populations

Healthcare call centers

Patient outreach

EMR/EHR systems

Medical equipment coordination

High-volume outbound calling

Medical Assistant certification is not required for this position.

What We’re Looking For

We are looking for someone who can make patients feel comfortable from the very first conversation.

The successful candidate will be:

Friendly, professional, and confident on the telephone

Patient and compassionate when assisting older adults

Comfortable explaining processes in simple, easy-to-understand language

Highly organized and detail-oriented

Persistent and comfortable following up with patients

Able to manage multiple patients at different stages of onboarding

Accurate when entering and verifying patient information

Comfortable working toward daily productivity goals

Able to work independently while remaining part of a team

Comfortable learning new technology

Reliable and consistent

Focused on providing an excellent patient experience

A Typical Day

Your day may include calling newly enrolled patients, explaining our RPM program, verifying their information, completing enrollment steps, updating patient records, following up with patients who have not completed onboarding, coordinating equipment delivery, answering patient questions, and communicating completed enrollments to the appropriate team members.

This position requires someone who is comfortable being on the telephone for a significant portion of the workday.

Work Environment

This is a full-time, in-office position in a professional healthcare call-center environment.

This is not a work-from-home position.

You will work closely with our administrative and clinical teams to ensure patients move smoothly from initial enrollment into active participation in our RPM and CCM programs.

Why Join Us?

We are a growing healthcare organization focused on improving patient care through Remote Patient Monitoring, Chronic Care Management, and proactive patient engagement.

This position provides an opportunity to join a growing team and play an important role in creating an excellent experience for every new patient.

As our organization grows, there will be opportunities for strong performers to take on additional responsibilities and advance within the company.

Apply Today

If you have strong administrative and customer-service skills, enjoy speaking with people, and are comfortable working in a fast-paced healthcare environment, we encourage you to apply.

Please submit your resume through Indeed for consideration.

We are looking for dependable, motivated professionals who can help us provide every patient with a smooth, professional, and welcoming onboarding experience.

Pay: $19.75 - $21.75 per hour

Expected hours: No more than 40.0 per week

Work Location: In person