Patient Pathway Coordinator

Job Overview We have an exciting opportunity to join the Paediatric Fatigue services team as a Patient Pathway Co-Ordinator.

This will be a varied role that will require attention to detail and high levels of concentration. We are looking for a full time candidate with the opportunity to work from home for one day per week.

Main duties of the job

• Provide a complete medical administrative service including booking in and out appointments, scheduling/rescheduling appointments
• Liaising with members of the multidisciplinary team to provide a quality service for the patients
• Working as part of a team, sharing responsibility for the smooth running of the administrative service to deliver safe patient care
• To provide a first point of contact, answering all telephone enquiries, taking and relaying messages in a polite and helpful manner, and using own judgement to establish the priority of issues and taking action as appropriate

Working for our organisation

We are proud to be part of BSW Hospitals Group - a formal partnership between the Royal United Hospitals Bath NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.

We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.

By working together, we make a real difference for our patients, each other, and our community. Every role matters in delivering the exceptional, person‑centred care we’re proud of.

We’re committed to a compassionate, inclusive culture where kindness is championed, differences are valued, and diversity makes us stronger.

We want to support you to thrive, taking your career to its full potential. We prioritise staff wellbeing – and yes, we even have a pool!

Discover what it’s like to live and work in Bath, explore our RUH staff benefits, and learn how we’re building healthcare for the future through the Dyson Cancer Centre and our commitment to research.

Detailed Job Description And Main Responsibilities Please see the attached job description for full information.

For any further questions please contact Lynn Gilson, Patient Pathway Manager - [email protected]

Person specification

Essential and Desirable

Essential criteria

• Excellent standard of written and Spoken English demonstrated by English and Maths GCSE (C or above) or equivalent Basic General Education.
• Proven track record of administrative/secretarial experience, working in a busy environment
• Previous experience of Health care administration.

Desirable criteria

• Evidence of relevant administrative training courses successfully completed.
• Proven experience of maintaining a patient or information database.

Please note - Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visa's) should review the eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview - GOV.UK Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Patient Pathway Coordinator - Paediatric Fatigue (PDF, 344.4KB)
• Join the RUH (PDF, 1.3MB)

Further details / informal visits contact

Name Lynn Gilson Job title Patient Pathway Manager Email address [email protected] Additional information

Jo Kong - Business Admin Manager

[email protected]