Patient Payment Analyst

Job Summary:

The Patient Payment Analyst is responsible for overseeing the tracking, collection, and reconciliation of patient financial responsibility payments, including co-pays and deductible amounts. This role monitors weekly patient payment activity, ensures timely and accurate collections, completes follow-up on outstanding balances, and provides comprehensive weekly reporting to upper management. The Patient Payment Analyst also oversees the team responsible for collecting patient payments, ensuring accountability, consistent communication, and adherence to established processes.

Key Responsibilities:

• Track and monitor weekly patient payments, including co-pays and deductible contributions.
• Verify that patient payments are collected accurately and in a timely manner.
• Identify outstanding, missed, or incomplete payments and ensure appropriate follow-up.
• Reconcile patient payment activity with internal billing and financial systems.
• Prepare and distribute a weekly patient payment report to upper management, including collections, outstanding balances, trends, and issues.
• Oversee staff responsible for collecting patient payments.
• Ensure team members consistently complete required payment collection duties and document efforts appropriately.
• Monitor staff performance related to payment collection and patient communication.
• Identify gaps in performance or compliance and address them promptly.
• Provide coaching, retraining, and process clarification when staff as applicable
• Escalate ongoing performance concerns to leadership as appropriate.
• Ensure timely follow-up with patients regarding outstanding balances when needed.
• Serve as a liaison between billing, front desk, clinical teams, and leadership regarding patient payment concerns.
• Promote clear communication and accountability across departments related to patient financial responsibility.

Compliance & Process Improvement

• Ensure compliance with organizational policies and applicable healthcare billing regulations.
• Maintain accurate documentation of payment activity and follow-up actions.
• Assist with development, refinement, and enforcement of payment collection workflows and best practices.
• Maintain confidentiality and all HIPAA protocols.
• Perform follow-up work and other duties upon request.

Pay: ₦200,000.00 per month

Work Location: In person