Patient Payment Representative

Full-time Description

Make a Difference in Patient’ Lives Do you enjoy helping people, solving problems, and providing exceptional customer service?

Complete Billing Services is seeking a Patient Payment Representative to join our growing team in Greenwood, Indiana. In this role, you'll work directly with patients to answer questions about their healthcare accounts, explain payment options, and help resolve account concerns with compassion and professionalism.

This position is ideal for individuals with customer service, call center, healthcare, banking, insurance, retail leadership, or collections experience who enjoy helping others and making a positive impact.

What You Will Do

• Answer incoming and outgoing patient calls regarding healthcare accounts
• Assist patients with payment arrangements and account resolution
• Research and resolve account questions and concerns
• Update patient information and account documentation
• Provide a positive, professional experience on every interaction
• Work collaboratively with team members to resolve issues efficiently
• Maintain HIPAA compliance and patient confidentiality

Requirements

What We Are Looking For

• Excellent communication and customer service skills
• Ability to remain professional during difficult conversations
• Strong problem-solving abilities
• Basic computer skills and ability to navigate multiple systems
• Detail-oriented and organized
• Reliable attendance and strong work ethic
• Positive attitude and willingness to learn

Why Join Complete Billing Services

• Stable Full-Time Employment
• Monday-Friday Schedule
• Paid Training
• Healthcare Industry Experience
• Opportunities for Career Advancement
• Supportive Team Environment
• Competitive Benefits Package
• Work That Makes a Difference

At Complete Billing Services, we believe great employees are the foundation of great service. We invest in our team members through training, development, and advancement opportunities.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Paid Holidays
• 401(k)
• Life Insurance
• Employee Assistance Program
• Career Growth Opportunities

Personal Work Relationships The incumbent must deal with a variety of staff levels, conditions and circumstances. Routine contacts are to be expected from incoming calls, patients, management, and associates, internal and affiliate company associates. Occasionally contacts can be expected from external people (vendors, customers, professional community, government agencies, and etc.) dealing with activities of limited complexity.

Salary Description $16 - 19 / hour