Patient Reception Coordinator

Job Summary

We are seeking a dynamic and detail-oriented Patient Reception Coordinator to serve as the welcoming face of our healthcare facility. In this vital role, you will manage front desk operations, coordinate patient appointments, and ensure seamless communication between patients and clinical staff. Your enthusiasm and organizational skills will help create a positive patient experience while maintaining efficient office workflows. This position offers an exciting opportunity to contribute to quality healthcare delivery through exceptional administrative support and patient service.

Duties

• Greet patients warmly, verify their information, and assist with check-in procedures using Electronic Health Record (EHR) systems such as Epic, Meditech, or Athenahealth.
• Schedule patient appointments accurately utilizing medical scheduling software and coordinate follow-up visits as needed.
• Manage patient records by reviewing documentation for completeness, ensuring compliance with HIPAA and clinical confidentiality policies.
• Handle phone communications professionally, providing clear information about services, appointment times, and insurance inquiries while demonstrating excellent phone etiquette.
• Assist with medical billing processes including insurance verification, coding (ICD-10, CPT), and collection of payments or copayments.
• Maintain organized medical records, files, and electronic health records (EHR) management systems to ensure data accuracy and accessibility.
• Support clinical staff with administrative tasks such as filing, data entry, typing, 10-key typing, and document review to streamline office operations.

Qualifications

• Proven experience in a medical office setting or healthcare environment with strong knowledge of medical terminology and health information management.
• Familiarity with EMR/EHR systems such as Epic, Meditech, Athenahealth, eClinicalWorks or similar platforms.
• Knowledge of health insurance processes including Medicare, Medicaid, HIPAA regulations, and medical billing practices.
• Bilingual abilities are highly desirable to serve diverse patient populations effectively.
• Excellent customer service skills with the ability to communicate professionally via phone and in person.
• Strong clerical skills including filing, data entry, typing (including 10-key), and computer proficiency in Microsoft Office Suite.
• Previous clinic or dental office experience is preferred; familiarity with medical coding (ICD-9/ICD-10) and CPT coding is a plus.
• Ability to handle multiple tasks efficiently while maintaining attention to detail in a fast-paced environment.

Join us in making a difference by providing compassionate patient care through efficient administrative support! This paid position offers an engaging work environment where your organizational talents will directly impact patient satisfaction and clinic success.

Pay: $23.00 - $26.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Health insurance
• Life insurance
• Paid time off

Work Location: In person