Patient Registration - Casual

Patient Registration staff are responsible for performing a variety of duties related to reception, registration, and switchboard functions. This position ensures accurate documentation of outpatient and emergency admissions by collecting patient/guarantor information and entering it into the Electronic Health Record (EHR). Additionally, they explain hospital policies, financial responsibilities, and patient rights to patients and families.

This position is primarily as-needed weekday coverage with occasional weekend shifts.

• Gathers and verifies patient demographic information and obtains necessary signatures.
• Determines the appropriate payer and verifies insurance information.
• Accurately inputs data into EHR and reviews prior day’s registrations for accuracy.
• Handles patient admissions, including same-day admissions and late-night admissions.
• Collects co-pays and processes payments using the correct procedures.
• Manages switchboard functions, including paging staff and routing calls.
• Resolves patient inquiries and issues in a professional manner.
• Demonstrates flexibility and adapts to changing situations and policies.
• Adheres to HIPAA protocols and upholds compliance objectives.

Skills: Keyboard proficiency; previous experience with computer systems; medical terminology is a plus; basic math skills

About Spooner Health

Employees say it’s the culture – the people, the teamwork, the atmosphere – it’s like having a second family. The employees at Spooner Health developed our Standards of Excellence – a commitment to making Spooner Health not only the best place for patient care, but also the best place to work.

Spooner Health is proud to be rated in the 99th percentile for organizational pride and workplace satisfaction, creating an environment where both patients and staff thrive. In fact, Spooner Health was recognized in 2025 as 1 of only 5 healthcare providers in the nation to receive the Press Ganey HX Pinnacle of Excellence Award for employee Experience.