Patient Registration Coordinator

POSITION SUMMARY

The Patient Registration Coordinator (PRC) supports patients, staff and clinic to provide patient care. The PRC is responsible for patient interaction at initial check in, chart preparation and filing, data collection and entry, telephone support, and processing of fees-for-service and additional duties as needed.

KEY RESPONSIBILITIES AND PERFORMANCE STANDARDS

Patient Registration

• Welcome patients and verify demographic and insurance information.
• Enter accurate patient data into the electronic medical record system.
• Collect patient payments according to clinic policies and maintain accurate transaction records.
• Maintain registration forms, supplies, and an organized front desk area.

Scheduling

• Schedule patient appointments for providers, nursing visits, and social work services.
• Determine appropriate appointment type including new patient, follow up, or urgent care.
• Document scheduling updates and provide appointment reminders when necessary.

Phone Support

• Answer calls in a professional and courteous manner.
• Provide clinic information and direct calls to appropriate staff.
• Document messages and maintain phone communication logs when required.

Insurance Verification

• Verify insurance coverage and eligibility using electronic verification systems.
• Confirm Medicaid and other payer requirements including referrals and copayments.
• Assist patients with insurance related questions and connect them with clinic support services.

Medical Records

• Scan patient documents into the electronic medical record system.
• Process medical record requests in compliance with privacy regulations.
• Retrieve and organize patient files when needed.

Clinic Operations

• Maintain a clean and organized waiting area.
• Reconcile daily cash collections and maintain payment logs.
• Support clinic operations through cross training and additional administrative duties.

MINIMUM QUALIFICATIONS

• Proficiency with Microsoft Office Suite especially word and excel
• Experience handling and reconciling cash payments required.
• Strong verbal and written communication skills required.
• Ability to work effectively in a culturally diverse, patient centered environment required.
• Experience operating office equipment including phones, copiers, scanners, and fax machines required.
• Experience working in a healthcare or medical office is preferred.
• Knowledge of HMO, PPO, Medicare, and Medicaid insurance policies preferred.
• Spanish or Vietnamese language skills preferred but not required.