Patient Registration Representative

Job Summary

Houston Methodist Hospital is seeking a detail-oriented and professional Patient Registration Representative to support patient registration and front-office operations. This position helps ensure that patient information is collected accurately and that patients and their families receive courteous assistance during the registration process.

The ideal candidate will have strong communication and organizational skills, basic computer proficiency, and the ability to handle sensitive information responsibly in a busy healthcare environment.

Key Responsibilities

• Welcome patients and assist them with registration and check-in procedures.
• Collect and verify patient demographic and contact information.
• Review identification, insurance details, and required registration documents.
• Enter and update patient information accurately in the appropriate computer systems.
• Explain routine registration procedures and direct patients to the correct departments.
• Coordinate with clinical, billing, and administrative teams when additional information is needed.
• Answer phone calls and respond to general registration inquiries.
• Maintain accurate records and follow established documentation procedures.
• Protect confidential patient information and follow applicable privacy policies.
• Identify missing or inconsistent information and help resolve registration issues.
• Provide courteous assistance to patients and guests while maintaining professionalism.
• Complete other registration and administrative duties as assigned.

Requirements

• High school diploma or equivalent may be required.
• Strong verbal and written communication skills.
• Basic computer skills and accurate data-entry ability.
• Excellent attention to detail and organizational skills.
• Ability to communicate professionally with patients, families, and healthcare staff.
• Ability to handle confidential information responsibly.
• Previous patient registration, medical reception, healthcare administration, or customer service experience is preferred.
• Familiarity with medical terminology or insurance verification may be beneficial.
• Additional qualifications may apply based on the specific job listing.

Benefits

Potential benefits may include:

• Medical, dental, and vision insurance
• Paid time off and holidays
• Retirement savings plan
• Employee assistance programs
• Professional development and training opportunities
• Other benefits according to the employer’s actual policies and eligibility requirements

About the Company

Houston Methodist Hospital is a healthcare facility in Houston, Texas, associated with the Houston Methodist health system. Patient registration staff help support hospital operations by maintaining accurate registration records and assisting patients with administrative processes.

Pay: $25.00 - $30.00 per hour

Expected hours: 36.0 per week

Work Location: In person