Patient Relation Executive

Summary Of Job Profile

• Attend to patients on the phone and in person. Co-ordinate and organize appointments and administration to facilitate the efficient running of the dental office.

Essential Duties And Responsibilities Pre-Clinical Management

• Greet patients, answer phone with in 3 rings and answer to enquiries accurately.
• Check answerphone messages / missed calls and return calls.
• Call all patients to confirm appointments / If no response sends SMS/Email
• Send SMS confirmations for appointments and birthday alerts.
• Answer and manage incoming calls
• Respond accurately and comply to requests for information
• Schedule patient appointments
• Confirm upcoming appointments and recalls according to office protocol
• Monitor all doctors' appointment diary to ensure their patients have the correct booking, and their preferences are being met whenever possible.
• Call all waiting list appointments when availability is there to accommodate all patients.

Patient Management: -

• Register new patients according to established office protocols
• Assist patients to complete all necessary forms and documentation
• Verify and update patient information
• Inform patients of dental office procedures and policy
• Move patients through appointments as scheduled, for patients coming late check with Doctor and advice patients.

Post Clinic Management: -

• Patient Care Calls for all patients with exception of ortho, routine exam & cleaning – report any problems to appropriate dentist or practice manager
• Enter all relevant patient information into data system
• Collect and receive payments from patients at time of treatment, recording correctly, Tally cash / credit cards report and hand over to person in charge.
• Complete and send Daily Income Report to all relevant managers.
• Inform patients of financial treatment plan options
• Arrange payment schedule with patients

Insurance and Admin Function: - Maintain and manage patient records in compliance with privacy and security regulations

• Arrange patient charts for next day appointments
• Fill in cancellations and no-shows
• Organize referrals to other branches and any specialists
• Dispatch lab work appropriately
• Prepare claim forms for dental insurance
• Arrange supporting documents for insurance claims
• Sort and distribute incoming and outgoing post
• Ensuring the reception and your working area is kept clean at all times.
• Perform other related duties as required

Key Competencies

Communication skills, information collection and management, planning and organizing, accuracy, customer service skills, team work, initiative, adaptability, confidentiality.

Education and Experience

• General education degree or high school diploma
• Knowledge of dental terminology, procedures and diagnosis
• Knowledge of computer and relevant software applications
• Knowledge of general administrative and clerical procedures
• Working knowledge of dental insurance