Patient Relation Executive

Job Summary

Department: Operations

Openings: 05

Qualification: Any Graduate. Hospital/healthcare management qualification or relevant hospital experience will be an added advantage.

Required Skills Qualifications

• Excellent communication and interpersonal skills.

• Good patient-handling and counselling skills.

• Ability to coordinate with multiple departments.

• Problem-solving and conflict-management skills.

• Good knowledge of IP hospital operations and patient services.

• Pleasant personality and customer-service orientation.

• Basic computer and documentation skills.

  Key Responsibilities

• Attend to patients and their attendants and provide assistance throughout their hospital stay.

• Coordinate with patients, doctors, nurses, billing, insurance, pharmacy, diagnostics, and other departments.

• Handle patient queries, requests, and concerns professionally and ensure timely resolution.

• Assist patients with IP admission, room allocation, discharge, billing, and related processes.

• Coordinate with the concerned departments to minimize delays in patient services.

• Collect patient feedback and communicate concerns to the concerned HOD/management.

• Handle complaints and grievances with empathy and escalate unresolved issues appropriately.

• Maintain good communication and professional relationships with patients and attendants.

• Support patients and attendants with information regarding hospital services, procedures, and facilities.

• Conduct regular rounds in IP areas to understand patient requirements and service concerns.

• Maintain proper records/reports related to patient feedback, complaints, and service issues.

• Ensure compliance with hospital policies, SOPs, and patient-safety standards.

• Support the hospital team in improving overall patient experience and satisfaction.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.