Patient Relations Associate

Patient Relation Associate

Odana Road Office – Madison, WI

Full Time In Person Schedule – 4 day work week

Mission Statement:

Our mission is to provide excellence in healthcare by focusing on oral health in a collaborative environment that partners providers and patients to meet the needs of our community while we evolve together and develop relationships that last a lifetime.

Position Overview:

At Madison Family Dental Associates, exceptional patient care starts the moment someone walks through our doors. As our Patient Relations Associate, you will be the first and last friendly face patients see. Creating a welcoming, organized, and positive experience in our multi-provider practice. If you’re personable, detail-oriented, and thrive in a fast-paced environment, this is a great opportunity to grow with a supportive team.

Primary Responsibilities:

· Check patients in for appointments, verify demographic and insurance information, update registration/medical forms as needed

· Check patients out after appointments, collect copayments, sell products, discuss payment policies, schedule all necessary appointments (routine, treatment, emergency, new patient, etc.)

· Schedule appointments via phone and email

· Make outbound calls to patients, vendors, and/or other clinics to coordinate patient care.

· Analyze clinical schedules for maximum production and efficiency

· Communicate with assigned clinical staff frequently to ensure daily operations run smoothly

· Make detailed notes when discussing treatment planning, payment arrangements, patient concerns, etc.

· Maintain patient confidentiality as directed by HIPAA laws

What we are looking for:

· Self-motivated individuals with a passion for facilitating a friendly and efficient dental experience to patients in a multi provider practice

· Demonstrate excellent interpersonal communication skills between co-workers, providers, patients, and affiliates.

· Complete tasks efficiently and error free with attention to detail, including phone conversations and in-person interactions.

· Preferred: Knowledgeable in most aspects of dentistry, including dental terminology, scheduling based on flow of specified appointment type, treatment planning, cost of treatment and insurance benefits.

· Required: High school diploma or GED equivalent.

· Required: At least 1 year of customer service experience.

· Preferred: At least 1 year of prior dental or healthcare experience.

When you join MFDA you will also be offered:

· Health, Dental, Vision, Life, and short-term disability insurance

· 401(k) with employer matching and profit-sharing

· PTO and Holidays

· Uniform Allowance

*Must already be authorized to work in the United States on a full-time basis for any employer

Ready to Apply?
If you’re ready to bring your dental experience and insurance expertise to a practice that truly values its team members, we’d love to connect!

Send your resume to: [email protected]

Pay: $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In person