Patient Relations Coordinator - Brazil

About Massive Bio Every cancer patient deserves access to treatment options. Massive Bio is an AI-powered precision medicine platform transforming how cancer patients discover and access clinical trials by eliminating the barriers of geography, financial constraints, and information asymmetry that have historically limited enrollment.

Founded in 2015 and headquartered in US, Massive Bio is scaling its impact globally by powering operations across multiple countries and bringing innovative cancer treatment options to a rapidly growing and diverse population of patients. Through our proprietary AI platform, we connect individuals to clinical trials worldwide and partner with leading pharmaceutical companies, contract research organizations (CROs), and healthcare systems to accelerate drug development and expand equitable access to cutting-edge therapies.

Role Summary Patient Relations Coordinator is a critical operational link for our Brazilian market. This role bridges empathetic patient care with rigorous operational discipline. The ideal candidate excels in high-volume pipeline management, strict regulatory compliance, and precise CRM documentation to drive efficient patient onboarding and trial enrollment.

Core Responsibilities

• Patient & Provider Coordination: Serve as the primary, compliant point of contact for patients, caregivers, and physicians. Facilitate structured onboarding, consent acquisition, and seamless medical record collection.
• Pipeline & CRM Management: Maintain flawless data integrity and workflow documentation within CRM systems (e.g., HubSpot). Manage active lists, deal stages, and scheduled follow-ups to ensure zero delays in the patient journey.
• Operational Execution: Execute automated and manual outreach cadences, consistently meeting established KPIs and SLAs while providing actionable insights to optimize operational governance.
• Regulatory Compliance: Ensure all communications and data handling strictly adhere to Brazil’s LGPD, privacy requirements, and internal standard operating procedures.

Candidate Qualifications

• Experience: 2+ years in healthcare operations, oncology support, or structured patient coordination. A strong understanding of the Brazilian healthcare system and clinical trial phases is required.
• Technical Skills: High proficiency in CRM platforms, active pipeline management, and structured data documentation.
• Languages: Native-level Brazilian Portuguese and professional-level English.
• Core Competencies: Exceptional emotional intelligence balanced with stringent process discipline, accountability, and the ability to navigate sensitive oncology discussions professionally.