Patient Relations Representative

Compensation

Mount Sinai South Nassau provides a salary range in good faith determination of potential compensation to comply with the New York State law on Salary Transparency in Job Advertisements. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Status : Full Time Regular

Shift: DAY SHIFT

Department: Service Excellence

Position Summary

Summary:

The MSSN Patient Relations Representative aligns with leaders and Interdisciplinary team members in a clinical setting to optimize the patient/family experience. The objective of this role is to promote positive employee engagement in relationship-centered care through active listening, clear closed loop communication and teamwork, addressing what matters most to each individual patient/family. The Patient Relations Representative acts as a liaison to strengthen the relationship between hospital personnel and patients and their families when concerns/complaints arise.

Qualifications

Responsibilities:

Education Required

• Must complete in-house orientation program
• Bachelor's degree in healthcare, organizational development, counseling, hospitality, or related field required.

Experience And Skills

• Excellent interpersonal skills
• Speaks, reads and writes English
• Experience: 2+ years of experience in related field
• Experience in healthcare environments preferred

License/Certifications

Working Conditions

Other information:

Working Conditions

• Personal Protective Equipment (PPE) worn