Patient Relationship Executive

Roles and Responsibilities:

 Guide the customer for the required services and ensure their comfort in all the

processes.

 Check patient readiness for requested tests. Like adequate fasting and etc

 Q-Line Management, Managing Token System for comfort of customers at billing

counters

 Helps the customers in selecting packages for different tests and explains them about

precautions and timings

 Ensure that all the customers are guided properly to undergo the tests within specified

time

 Ensures that Collected samples reaches to the central laboratory as per the Existed

Logistics route plan.

 Follow-up on samples dispatched with the processing center

 Keep a tab on report delays if any and promptly inform the concerned about the same

 Arrange for home delivery of MRI/CT/NM reports for patients convenience

 Collaborate with other branches in case of emergency service breakdowns, to transfer

patients with minimum fuss

 Support billing desk during staff shortage

Apart From the above the position holds such responsibilities that are assigned in due course.

Location Dilsukhnagar, Hyderabad, Telangana, India 500060

Qualification Graduate

Department General

Specialization

Handling Patient

Counsellor patient