Patient relationship officer

Job Description: Patient Relationship Officer

Location: Whitefield, Bengaluru.
Employment Type: Full-Time
Experience: Experienced candidates can apply

Job Summary

We are looking for a proactive, patient-focused, and well-organized Patient Relationship Officer to join our dental clinic in Bengaluru. The candidate will be responsible for maintaining positive patient relationships, coordinating appointments and follow-ups, addressing patient concerns, and ensuring a smooth and satisfactory patient experience throughout their treatment journey.

Key Responsibilities

• Communicate with patients to understand their needs, concerns, and treatment requirements.
• Explain treatment plans, procedures, and appointment schedules in coordination with the treating doctors.
• Follow up with patients regarding recommended treatments, pending appointments, and ongoing care.
• Contact patients for appointment confirmations, reminders, and post-treatment follow-ups.
• Build and maintain positive relationships with existing and prospective patients.
• Address patient inquiries and concerns professionally and coordinate with the relevant departments for resolution.
• Coordinate with doctors, receptionists, and clinical staff to ensure smooth patient flow.
• Maintain accurate patient communication records and follow-up details in the clinic's management system.
• Encourage treatment continuity through timely communication and patient education without making misleading promises or applying undue pressure.
• Collect patient feedback and communicate recurring concerns to clinic management.
• Support patient satisfaction initiatives and contribute to improving the overall patient experience.
• Maintain patient confidentiality and follow clinic policies.

Required Qualifications and Skills

• Minimum qualification: Bachelor's degree preferred.
• Excellent communication and interpersonal skills.
• Proficiency in English; Kannada knowledge is preferred. Hindi or other regional languages are an advantage.
• Strong patient-handling, relationship-building, and problem-solving skills.
• Basic computer knowledge and familiarity with MS Excel, email, and patient management software.
• Good organizational skills, patience, and the ability to handle multiple tasks.
• Professional appearance, positive attitude, and a customer-focused approach.
• Previous experience in patient relations, healthcare, dental clinics, customer service, or hospitality is an advantage.

Salary and Benefits

• Competitive salary based on qualifications and experience.
• Working hours and weekly off as per clinic policy.
• Additional incentives or benefits, if applicable.

Documents Required

• Updated CV or resume.
• Educational certificates.
• Experience certificates.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person