Patient Representative (Dental)

JOB TITLE: Patient Representative (Dental)

REPORT TO: DENTAL AREA ADMINISTRATOR

BASIC FUNCTION: Under the general supervision of the Clinic Manager or Office

Supervisor, performs various clerical and customer service duties

in support of effective and efficient clinic operations. Updates

files, retrieves patient charts as required; reviews charts for

complete information and signatures.

REPRESENTATIVE DUTIES:

The duties recorded below are intended to accurately represent the duties of

the class and are not intended to cover every single duty of the job.

1. Excellent Customer Service is a requirement of all Patient Representatives.

2. Greets and assists Innercare patients; directs patients to appropriate office and responds to

inquiries regarding available services, billing and related procedures.

3. Functions as back up to PBX Operator.

4. Obtains Vital information from Patient, includes but not limited to:

• Patients Primary Care Physician
• Reason for visit
• Insurance verification
• Verify demographic form is complete
• Method of payment
• Last Hospital visit or consulting Physician with paperwork
• Introduction & Instruction on Patient Portal

5. Collects and records patient payments for services rendered; balances receipts daily in

absence of cashier.

6. Schedules and reschedules patient appointments, calls patients to confirm appointments.

7. Completes and processes various forms and records.

8. Scanning and Indexing Patient demographics and other Patient information.

9. Operates variety of office equipment including computer, scanner, printer, copier,

calculator, fax machine, telephone, and electronic signature pad.

10. Knowledge and implementation of community-based, patient-centered medical

home (PCMH) process with appropriate coordination of care.

11. Special Projects may be assigned.

EDUCATION AND EXPERIENCE: Any combination equivalent to: graduation from high

school or GED equivalent and experience. Two years’ experience in related duties and

responsibilities of the job.

KNOWLEDGE AND ABILITIES: Good customer and telephone skills a must. Knowledge

of modern office practices and technology; including computers and other office equipment; knowledge of proper English usage, spelling, punctuation and grammar; knowledge of written and oral Spanish language; knowledge of basic mathematics; ability to learn, interpret and/ or communicate rules, regulations, procedures, and policies; ability to follow oral and written directions; ability to prepare records and reports with accuracy and in a timely manner; ability to maintain confidentiality of records as required; ability to provide quality, efficient customer service; ability to maintain professionalism in confrontational situations; ability to use a computer effectively for word and data processing; ability to type at a rate required for timely completion of duties; ability to learn new information and skills to enhance job knowledge and abilities.

Pay: $21.00 - $22.00 per hour

Experience:

• patient representative: 2 years (Required)

Work Location: In person