7b59062b-a1ec-4210-8bf7-613fcb0a3087

Primary Location
Remote
Department
Scheduling Center Operations
Shift
Day (United States of America)
Schedule
Full time
Weekly Hours
40
FTE
1
Employee Status
Regular
*Expected Starting Pay Range
$18.16 - $22.25
*Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply.&nbsp;Annual pay may vary based on FTE status.
*This is a remote position, but candidates must live within driving distance (~50mi) of our main hospital location in Cincinnati, OH. Remote work is only allowed from Ohio, Kentucky, or Indiana for this position.*
M-F 9:00am - 5:30pm
JOB RESPONSIBILITIES
<ul>
<li>**Customer Service -**Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems.</li>
<li>**Revenue Cycle Support -**Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system.</li>
<li>**Compliance -**Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH).</li>
<li>**Safety -**Ensures patient safety by identifying the correct patient. identifying special needs, and preparing isolation precautions for patients who have Infectious Disease indicators.</li>
<li>**HIPAA/Confidentiality -**Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position.</li>
</ul>
JOB QUALIFICATIONS
<ul>
<li>High school diploma or equivalent.</li>
<li>2+ years of work experience in a related job discipline.</li>
</ul>
About Us
At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.
Cincinnati Children's is:
<ul>
<li>Recognized by U.S. News &amp; World Report as a top 10<a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cincinnatichildrens.org%2Fnews%2Frelease%2F2024%2Fus-news&amp;data=05%7C02%7CAmy.Carroll%40cchmc.org%7C93de02b9f76a4742be1c08dd5800246e%7C680254d4278b4aa1aca8c2600f79c533%7C0%7C0%7C638763479822580456%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=s8XomaXkUpfZGc%2FnmeIJcISoF1LeRWZvJcmu1adx%2Fjg%3D&amp;reserved=0" rel="nofollow noopener" target="_blank">best Children's Hospitals in the nation</a> for more than 15 years</li>
<li>Consistently among the top 3 Children's Hospitals for <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.nih.gov%2F&amp;data=05%7C02%7CAmy.Carroll%40cchmc.org%7C93de02b9f76a4742be1c08dd5800246e%7C680254d4278b4aa1aca8c2600f79c533%7C0%7C0%7C638763479822593004%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=JZfoub6%2Br%2B5pEtS%2FrdOB0eeAsIZsqL87n3VrPv0p6so%3D&amp;reserved=0" rel="nofollow noopener" target="_blank">National Institutes of Health (NIH)</a> Funding</li>
<li>Recognized as one of <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cincinnatichildrens.org%2Fnews%2Frelease%2F2025%2Fforbes-large-employer&amp;data=05%7C02%7CAmy.Carroll%40cchmc.org%7C93de02b9f76a4742be1c08dd5800246e%7C680254d4278b4aa1aca8c2600f79c533%7C0%7C0%7C638763479822601265%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=X0SUkXunhSLJwmed%2BdPPnUVEPGRwcXfpCkYJlxW0p1o%3D&amp;reserved=0" rel="nofollow noopener" target="_blank">America’s Best Large Employers</a>  (2025), <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.forbes.com%2Flists%2Fbest-employers-for-new-grads%2F%3Fsh%3Ddc0d39d203ab&amp;data=05%7C02%7CAmy.Carroll%40cchmc.org%7C93de02b9f76a4742be1c08dd5800246e%7C680254d4278b4aa1aca8c2600f79c533%7C0%7C0%7C638763479822609268%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=I84POWvNFnsSYUQ1SXPvvt1zzcX87gH8tS1JnP4OOhg%3D&amp;reserved=0" rel="nofollow noopener" target="_blank">America’s Best Employers for New Grads</a> (2025)</li>
<li>One of the nation's <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cincinnatichildrens.org%2Fnews%2Frelease%2F2024%2Ffortune-innovative-companies&amp;data=05%7C02%7CAmy.Carroll%40cchmc.org%7C93de02b9f76a4742be1c08dd5800246e%7C680254d4278b4aa1aca8c2600f79c533%7C0%7C0%7C638763479822618166%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=Dm274qvdTxYHO%2F13zWz32F%2BRGoym0eB%2B58jQdaDWM7g%3D&amp;reserved=0" rel="nofollow noopener" target="_blank">America’s Most Innovative Companies</a> as noted by Fortune</li>
<li>Consistently certified as <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.greatplacetowork.com%2Fcertified-company%2F1000063&amp;data=05%7C02%7CAmy.Carroll%40cchmc.org%7C93de02b9f76a4742be1c08dd5800246e%7C680254d4278b4aa1aca8c2600f79c533%7C0%7C0%7C638763479822626648%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=aJEeHUuejByX801M%2B%2FvCS1Nn4%2BSaFmot%2BNnjWr4cozo%3D&amp;reserved=0" rel="nofollow noopener" target="_blank">great place to work</a></li>
<li>A <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cincinnatichildrens.org%2Fnews%2Frelease%2F2024%2Fnational-organization-disability&amp;data=05%7C02%7CAmy.Carroll%40cchmc.org%7C93de02b9f76a4742be1c08dd5800246e%7C680254d4278b4aa1aca8c2600f79c533%7C0%7C0%7C638763479822634475%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=izGN1F3RG04WqzFRmgf03FdPB9P4VcQwNaFgtR3cai4%3D&amp;reserved=0" rel="nofollow noopener" target="_blank">Leading Disability Employer</a> as noted by the <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fnod.org%2Fleading-disability-employers%2F&amp;data=05%7C02%7CAmy.Carroll%40cchmc.org%7C93de02b9f76a4742be1c08dd5800246e%7C680254d4278b4aa1aca8c2600f79c533%7C0%7C0%7C638763479822642571%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=uyrIvIzJMgUGLRCEx1XSGdzjvoVy4Q6QGfrHZYSUzXU%3D&amp;reserved=0" rel="nofollow noopener" target="_blank">National Organization on Disability</a></li>
<li>Magnet® designated for the fourth consecutive time by the <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.nursingworld.org%2Fancc%2F&amp;data=05%7C02%7CAmy.Carroll%40cchmc.org%7C93de02b9f76a4742be1c08dd5800246e%7C680254d4278b4aa1aca8c2600f79c533%7C0%7C0%7C638763479822650553%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=R1YUGYhRQw9ZFEm%2FVyW3uJw8b8hsKQOwsobJD5lbQsA%3D&amp;reserved=0" rel="nofollow noopener" target="_blank">American Nurses Credentialing Center (ANCC)</a></li>
</ul>
 We Embrace Innovation—Together.&nbsp; We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us.
Comprehensive job description provided upon request.
Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability

Patient Representative II - Scheduling

Patient Representative II - Scheduling

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