T
Tan Tock Seng Hospital
Patient Service Associate (AOFC)
Skills
Compliance
3 months ago
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Important information
Contract type:
Permanent
Location:
Singapore
Work mode:
Onsite
Published on:
10 August 2026
What they need
- To stay updated with changes to healthcare financing initiatives, so as to communicate and handle patients/next-of-kin queries effectively
- To open and close counter and ensure that all payment transactions are according to defined practices and guidelines.
- To provide financial counselling for patients/next-of-kins at the assigned unit – Emergency Department, Wards or Admission Office – in compliance with the Private Hospitals & Medical Clinics (PHMC) Act/Regulations. This includes informing patients/next-of-kins regarding the different ward class charges, their bill estimates and the possible payment methods.
- To perform upgrade/downgrade requests and explain ward charges differences for patients/next-of-kins requesting to upgrade/downgrade between private and subsidised wards so as to ensure government subsidies are utilised appropriately
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