Patient Service Associate

About the role

The Patient Service Associate will work with our Operations and Management team to ensure efficient clinic operations and excellent customer service.

Key responsibilities

• Handle patient registration and coordinations (for both in-clinic patients and teleconsults), including scheduling of appointments across the clinical and coaching teams
• Support billing and payment collection, processing payments and invoices
• Respond to, and follow up on, customers' inquiries over phone, email and messaging
• Arrange for deliveries and logistics of medications and other goods sold
• Provide other ad-hoc frontline support for customers e.g. usher patients, assist customers with account access on mobile devices, whilst maintaining high quality support and services for our patients
• Assist the Clinic Operations and Customer Success Manager to ensure smooth clinic and company operations

About you

• At least a Polytechnic Diploma
• Technologically savvy, with good working knowledge of Computer Skills
• At least 2 years' of relevant working experience
• Able to multi-task and prioritise tasks under tight deadlines
• Customer-oriented, proactive and enjoy interacting with customers through various channels of communication
• Meticulous and detail-oriented
• Naturally systematic, with the ability to effectively follow-up and prioritize tasks and appointments
• Able to work independently as well as in a team
• Excellent communication skills
• Experience in healthcare, biomedical sciences, operations and/or customer service will be advantageous

About us

NOVI Health is a fast-growing health tech start-up based in Singapore reimagining the way care for chronic disease is delivered. Run by a team of dynamic individuals with a passion to improve healthcare, we're positively changing the way healthcare is delivered by integrating traditional medical practice with consumer tech – providing a full-stack health solution that combines medical care, fitness and diet coaching, together with continuous glucose monitoring and support.