Patient Service Associate

About the role

Join the team at Atlas Eye Specialist Centre as a Patient Service Associate. This is a full-time position based in the Central Region. In this role, you will be the first point of contact for patients, providing exceptional customer service and administrative support to ensure a seamless experience for all who visit our eye care facility.

What you'll be doing

1. Greet and welcome patients, making them feel comfortable and valued
2. Schedule appointments, handle patient inquiries, and process registrations and check-outs
3. Maintain accurate and up-to-date patient records and files
4. Assist with insurance verification and billing processes
5. Coordinate with the clinical team to ensure a smooth flow of patient care
6. Provide a high level of customer service and contribute to a positive patient experience

What we're looking for

1. Previous experience in a customer service or administrative role, preferably in a healthcare setting
2. Strong communication and interpersonal skills, with the ability to interact with patients of all backgrounds
3. Excellent organisational and multitasking abilities to handle the demands of a busy medical practice
4. Proficiency in using computer systems and medical software
5. A keen eye for detail and the ability to maintain accurate patient records
6. A friendly, professional and empathetic demeanour
7. Opticians & Enrolled Nurses are welcome to apply

What we offer

At Atlas Eye Specialist Centre, we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

1. Comprehensive health insurance coverage
2. Opportunities for professional development and growth
3. Flexible work arrangements to maintain a healthy work-life balance
4. A collaborative and friendly team culture
5. Discounts on eye care services for you and your family

About us

Atlas Eye Specialist Centre is a leading provider of comprehensive eye care services in the Central Region. Our team of highly skilled ophthalmologists and optometrists are dedicated to delivering the highest quality of care to our patients. We are committed to staying at the forefront of advancements in eye health and maintaining a patient-centric approach in all that we do.

Apply now to join our team and be a part of our mission to provide exceptional eye care to our community.