Patient Service Associate

About NOVI

NOVI Health is a fast-growing health tech start-up based in Singapore reimagining the way care for chronic disease is delivered.

Run by a team of dynamic individuals with a passion to improve healthcare, we're positively changing the way healthcare is delivered by integrating traditional medical practice with consumer tech – providing a full-stack health solution that combines medical care, fitness and diet coaching, together with continuous glucose monitoring and support.

Who We're Looking For:
We are looking for a Patient Service Associate who will work with our Operations and Management team to ensure efficient clinic operations and excellent customer service.

Job Highlights:
Friendly working environment

5-day work week (Monday to Friday)

The clinic is a few minutes sheltered walk from Tanjong Pagar MRT

Competitive salary

Opportunity for growth and development

Your role:
Handle patient registration and coordinations (for both in-clinic patients and teleconsults), including scheduling of appointments across the clinical and coaching teams.

Supporting billing and payment collection.

Respond to, and follow up on, customers’ inquiries over phone, email and messaging

Process payments and invoices

Arrange for deliveries and logistics of medications and other goods sold.

Provide other ad-hoc frontline support for customers e.g. usher patients, assist customers with account access on mobile devices, whilst maintaining high quality support and services for our patients.

Assist the Clinic Operations and Customer Success Manager to ensure smooth clinic and company operations

Requirements:
At least a Polytechnic Diploma

Technologically savvy, with good working knowledge of Computer Skills

At least 2 years’ of relevant working experience

Able to multi-task and prioritise tasks under tight deadlines

Customer-oriented, proactive and enjoy interacting with customers through various channels of communication

Meticulous and detail-oriented

Naturally systematic, with the ability to effectively follow-up and prioritize tasks and appointments.

Able to work independently as well as in a team

Excellent communication skills

Experience in healthcare, biomedical sciences, operations and/or customer service will be advantageous

About NOVI

NOVI Health is a fast-growing health tech start-up based in Singapore reimagining the way care for chronic disease is delivered.

Run by a team of dynamic individuals with a passion to improve healthcare, we're positively changing the way healthcare is delivered by integrating traditional medical practice with consumer tech – providing a full-stack health solution that combines medical care, fitness and diet coaching, together with continuous glucose monitoring and support.

NOVI Health is a Singapore-based medical practice and health technology company that aims to reverse chronic disease and empower all to lead healthier lives. It was founded by a group of medical specialists whose philosophy is grounded in holistic, preventative and integrative healthcare.

We combine personalised clinical care, health technologies, behavioural and data science, and lifestyle management to prevent, manage or even reverse chronic diseases such as diabetes, high blood pressure and high cholesterol.

Our team of medical specialists and health coaches help the healthy get healthier, reduce risk for those at-risk, and comprehensively improve outcomes for those with chronic metabolic diseases. We partner our clients to help them build the best versions of themselves – by being healthier every day.