Patient Service Clerk

Job Summary

Provide clerical support to the assigned nursing unit using the computer system. Coordinate unit activities.

Responsibilities

• Aware of location of patient in Medical Imaging. Assist other health care team members to locate patients, charts, and files.

• Answer telephone and assist caller, route call to appropriate person, or see that appropriate person receives message.

• Initiate the pre-registration of all patients for Medical Imaging Exam by obtaining all pertinent information and signatures.

• Keep Admitting Office alert to census by putting admissions, discharges and transfers through computer.

• Maintain accurate, legible, up-to-date records including: medication administration record, medical profile sheet, file label, Kardex and all patient orders.

• Utilize all applicable computer systems.

• Arrange for any procedure by notifying appropriate personnel.

• Arrange follow-up appointments, secure physician orders, coordinate transfer of films to other CAMC Hospitals.

• Re-file films and mail films to original location.

• Conduct inventory of supplies and equipment to ensure that necessary items are available or have been ordered and received. Utilize cost effective measures.

• Responsible for collection of fees incurred for copying films and case depositions, legal films.

• Routinely check and discard expired supplies. Update appropriate personnel regarding inventory status.

• Report any faulty or unsafe equipment to appropriate personnel. Initiate a purchase or maintenance order for repairs of equipment.

• Maintain records for release of medical information, film purging, film location and merging.

• Routinely clean or assure the cleaning of computer equipment, desk supply area and other work areas to the required specifications.

• Reconcile reports to exams ordered i.e. (procedures pending and open orders)

• Perform duties and responsibilities in emergency situations (code, fire, disaster, etc.) and other unit and institutional required education. Document appropriately.

• Orient new staff to computer and Patient Service Clerk role.

• Act as a resource person for other staff, including medical students, residents, and physicians.

• Coordinates film digitizing and print films from PAC's.

• Rotation to office site file storage for bulk film processing; filing, purging, and combining.

• Retrieving files for "stat" runs utilizing courier contract service.

• Coordinate film disposition and receipt, archive mail.

Knowledge, Skills & Abilities

Patient Group Knowledge (Only applies to positions with direct patient contact)

The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department’s identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients.

Competency Statement

Must demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist.

Common Duties and Responsibilities

(Essential duties common to all positions)

1. Maintain and document all applicable required education.

2. Demonstrate positive customer service and co-worker relations.

3. Comply with the company's attendance policy.

4. Participate in the continuous, quality improvement activities of the department and institution.

5. Perform work in a cost effective manner.

6. Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations.

7. Perform work in alignment with the overall mission and strategic plan of the organization.

8. Follow organizational and departmental policies and procedures, as applicable.

9. Perform related duties as assigned.

Education

• High School Diploma or GED (Required)

Experience: None

Credentials

• No Certification, Competency or License Required

Work Schedule: Days

Status: Full Time Regular 1.0

Location: Imaging Center-Kanawha City

Location of Job: US:WV:Charleston

Talent Acquisition Specialist: Tamara B. Young [email protected]