Patient Service Coordinator

Job Overview

We are seeking a dedicated and energetic Patient Service Coordinator to join our healthcare team! In this vital role, you will serve as the first point of contact for patients, providers, and insurance companies, ensuring a smooth and efficient patient experience from appointment scheduling to medical record management. Your proactive approach and excellent communication skills will help foster a welcoming environment while maintaining the highest standards of clinical confidentiality and administrative accuracy. This position offers an exciting opportunity to be at the heart of patient care coordination, supporting clinical teams and enhancing patient satisfaction every day.

Responsibilities

• Greet patients warmly, answer phone calls with professionalism, and schedule appointments using EMR (Electronic Medical Records) systems such as Epic, Meditech, or Athenahealth.
• Verify patient insurance coverage, process medical collections, and handle billing inquiries in compliance with HIPAA regulations.
• Review and update medical records accurately, ensuring documentation review aligns with clinical care plans and coding requirements like CPT, ICD-9, ICD-10.
• Assist with front desk duties including patient check-in/out, managing appointment calendars, and maintaining clinic flow efficiently.
• Support medical coding processes by applying appropriate ICD coding and CPT codes for billing purposes while ensuring accuracy in documentation review.
• Manage electronic health records (EHR systems) such as eClinicalWorks or Meditech to ensure data integrity and confidentiality.
• Collaborate with clinical staff to facilitate care plans and coordinate patient follow-up appointments or procedures.
• Maintain knowledge of health insurance policies including Medicare and private payers to assist patients with billing questions or claims processing.

Requirements

• Proven experience in a medical office setting or healthcare environment with strong clerical and administrative skills.
• Familiarity with EMR/EHR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks; experience with electronic health records management is highly preferred.
• Knowledge of medical terminology, medical billing procedures, ICD coding (ICD-9/ICD-10), CPT coding, and health insurance processes including Medicare.
• Excellent customer service skills combined with phone etiquette and professional communication abilities.
• Strong computer skills including proficiency in Microsoft Office Suite (Word, Excel) and data entry (10 key typing).
• Ability to handle sensitive information confidentially following HIPAA guidelines and clinical confidentiality policies.
• Bilingual abilities are a plus to effectively serve diverse patient populations.
• Prior clinic experience or medical office management background is highly desirable.

Join us in making a difference by providing exceptional patient service while supporting our healthcare team! This role is an excellent fit for motivated individuals passionate about healthcare administration who thrive in dynamic environments dedicated to compassionate care.

Pay: $28.00 per hour

Work Location: In person