Patient Service Executive (Dental Receptionist / Front Desk)

The Patient Service Executive / Front Desk Receptionist is responsible for providing excellent customer service and ensuring the smooth daily operation of the clinic. Key responsibilities include:

• Greeting and assisting patients in a professional and friendly manner.
• Managing appointments, registrations, and patient records.
• Handling phone calls, WhatsApp enquiries, and other communication channels.
• Explaining clinic services, treatment amount, and promotions accurately.
• Processing payments, issuing receipts, and maintaining billing accuracy.
• Coordinating with dentists and clinical staff to ensure efficient patient flow.
• Following up with patients regarding appointments and recommended treatments.
• Maintaining the cleanliness and organisation of the reception area.
• Complying with clinic policies, SOPs, and maintaining patient confidentiality.
• Performing any other administrative or reception-related duties assigned by the Company from time to time.