Patient Service Front Desk Coordinator

Job Overview
We are seeking an energetic and detail-oriented Patient Service Front Desk Coordinator to join our healthcare team. In this vital role, you will serve as the first point of contact for patients and visitors, ensuring a welcoming and efficient experience from the moment they walk through our doors. Your responsibilities will include managing patient intake, verifying insurance information, scheduling appointments, and maintaining accurate medical records. Your proactive approach and excellent communication skills will help streamline daily operations and support the delivery of exceptional patient care. This position offers an opportunity to work in a dynamic healthcare environment where your organizational skills and medical administrative expertise will make a meaningful difference.

Responsibilities

• Greet patients and visitors warmly, providing outstanding customer service while managing multi-line phone systems with professionalism and courtesy
• Answering calls, emails and text messages
• Verify insurance coverage, perform insurance eligibility checks, and handle insurance verification processes using EMR (Electronic Medical Records) systems such as Dentrix Ascend
• Presenting treatment plans
• Maintaining ledgers and collecting payments
• Schedule patient appointments efficiently using medical scheduling software, ensuring optimal clinic flow and patient satisfaction
• Collect and review patient documentation, including intake forms, medical history, and consent forms to ensure accuracy and completeness
• Maintain accurate medical records by filing documents properly in electronic health record (EHR) systems and ensuring compliance with HIPAA regulations
• Assist with billing procedures by understanding medical coding (CPT, ICD-9/10), medical collection processes to support accurate documentation review and billing accuracy
• Support clinic operations by managing office supplies, filing paperwork, updating patient information in office management systems like Dentrix Ascend, and performing clerical tasks such as typing reports and data entry

Skills

• Strong knowledge of medical terminology, ICD coding (ICD-9/10), CPT coding, and health information management practices
• Proficiency with EMR systems such for documentation review and record keeping
• Excellent computer skills including Microsoft Office Suite (Word, Excel), typing (including 10-key), and familiarity with multi-line phone systems
• Experience in medical/dental billing, insurance verification, and understanding policies
• Prior clinic or dental office experience with front desk responsibilities including appointment scheduling and patient intake
• Knowledge of HIPAA compliance standards to ensure patient confidentiality at all times
• Strong customer service skills combined with professional phone etiquette and effective communication abilities

Join us to be part of a dedicated healthcare team committed to delivering compassionate care while supporting your professional growth. We value your expertise in medical administrative support and look forward to welcoming a proactive individual who thrives in a fast-paced clinic environment!

*Must have 2 years of experience*

Pay: $21.00 - $25.00 per hour

Benefits:

• Dental insurance
• Paid time off

Experience:

• Dental receptionist: 1 year (Required)

Work Location: In person