Patient Service Officer

Are you passionate about delivering exceptional patient experiences? We’re looking for a dedicated and detail-oriented professional to be the driving force behind seamless, high-quality care for our private patients.
Enjoy a supportive work environment that values work-life balance, including a 5-day work week, attractive medical benefits, and a truly rewarding career experience. This role is ideal for individuals with strong oncology administrative experience (such as PSA or PSE). The role encompasses providing excellent patient care (non-clinical) at our cancer centre and requires excellent interpersonal skills to liaise with patients and doctors.

Responsible for:

• Liaison with patients and their family members on appointments with the doctors and other associated diagnostic services.
• Assist patients with registrations, billings and insurance claims enquiries.
• Verification of patients’ information into the Clinic system.
• Provide assistance on private health insurance coverage and Medisave requirements to ensure claims process is in order.

Requirements:

• Diploma in Business Administration, Customer Service or equivalent.
• Minimum 2 years of working experience, preferably in healthcare industry.
• Pro-active to patients’ needs and able to communicate effectively and work effectively with others in the team to accomplish the goals of the team and the organisation.

Why Join Us?
At Icon Cancer Centre, every role has a purpose- delivering care that truly makes a difference. Guided by a deeply patient-centred approach, our teams work together to create experiences that are compassionate, personalised, and supportive at every step of the journey.
Join a team where compassion meets expertise, and where your contributions - no matter your role - help shape moments that matter most to patients and their families. Here, you’ll be part of a collaborative, values-driven environment that champions continuous improvement, innovation, and genuine human connection in everything we do.
Be more than part of a workplace - be part of a mission to deliver exceptional care, every day.