Patient Service Representative

BUILD A CAREER. MAKE A DIFFERENCE.

Retina Consultants of Minnesota (RCM) is the largest retina practice in the Midwest and is known for exceptional patient care, industry-leading training, and a strong commitment to employee growth and development.

We believe in building careers, not just filling positions. Whether you bring prior healthcare experience or are new to the field, our structured training programs will help you become a highly competent ophthalmic professional.

At RCM, we treat patients like family and genuinely care about our employees. We are proud to invest in best-in-class training programs, a supportive learning environment, and meaningful career development opportunities.

WHY JOIN RCM?

• Approximately 8 weeks of highly structured, one-on-one training designed to build confidence, competence, and long-term success
• Dedicated trainers focused on helping you succeed
• A supportive team environment that encourages learning and growth
• Clear career advancement opportunities
• A strong commitment to promoting from within
• Meaningful work that positively impacts patients every day
• Monday - Friday daytime schedule (approx. 7am - 4pm could fluctuate depending on clinic needs).

WHY THIS ROLE MATTERS

As a Patient Service Representative, you are often the first and last person our patients interact with during their visit. Your professionalism, kindness, and attention to detail help create an exceptional patient experience during what can often be a stressful time in a patient's life.

WHAT YOU'LL BE DOING

• Welcome and check in patients
• Verify insurance and demographic information
• Manage incoming calls on a multi-line phone system
• Schedule appointments and coordinate patient care
• Collect co-pays and process payments accurately
• Maintain patient records in the electronic health record system
• Provide appointment reminders
• Answer patient questions and provide exceptional customer service

WHAT WE'RE LOOKING FOR

• Passion for helping others and creating positive patient experiences
• Strong communication and interpersonal skills
• Excellent attention to detail and accuracy
• Ability to multitask in a fast-paced environment
• Professional, dependable, and team-oriented
• Comfortable learning healthcare technology systems
• Prior healthcare experience preferred but not required
• High school diploma or GED required

CAREER GROWTH OPPORTUNITIES

Many of our leaders, technicians, trainers, mentors, and supervisors began their careers in entry-level positions at RCM. We are committed to helping motivated employees learn new skills, earn certifications, and advance their careers within our organization.

This is more than a front desk position. It is an opportunity to begin a rewarding career in ophthalmology with one of the nation's leading retina practices.

BENEFITS

• Paid Holidays - 7 days per year
• Personal Time Off (PTO) - 16 days per year
• Medical Insurance (Blue Cross Blue Shield)
• Health Reimbursement Account (HRA)
• Health Savings Account (HSA)
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts (FSA)
• Company-paid Life Insurance
• Company-paid Long-Term Disability
• Long-Term Care Insurance
• Short-Term Disability
• Telehealth Coverage through Nice Healthcare
• Pet Insurance
• Legal Insurance and Identity Protection
• $250 annual uniform reimbursement

OUR VALUES

Everything we do is guided by our commitment to:

• Exceptional patient care
• Teamwork and mutual respect
• Personal and professional growth
• Continuous learning
• Integrity and accountability

ABOUT RETINA CONSULTANTS OF MINNESOTA

RCM operates clinics in St. Louis Park, Edina, St. Cloud, Woodbury, Blaine, Duluth, Maplewood, Anoka, and Mankato.

We are recognized as one of the nation's leading retina practices and remain committed to providing world-class patient care while developing exceptional healthcare professionals.

If you are intelligent, compassionate, detail-oriented, and eager to learn, we will provide the training and support necessary to help you succeed.

Job Type: Full-time

Pay: $21.50 - $24.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Uniform allowance
• Vision insurance

Application Question(s):

• What are your career goals in the next 3-5 years?
• What interests you in this position? (please do not use artificial intelligence, Chatgpt, or any other AI to answer).

Education:

• High school or equivalent (Preferred)

Experience:

• Healthcare: 1 year (Preferred)
• Multi-line phone systems: 1 year (Preferred)

Work Location: In person