Patient Service Representative

Job Summary:

As a Patient Service Representative, you will be the first point of contact for both new and existing patients, playing a key role in ensuring a smooth and positive experience throughout their time with us.It's your responsibility to warmly greet patients and ensure they feel at ease during both check-in and check-out. This role requires someone who is friendly, energetic, positive, and attentive, with excellent communication skills, strong attention to detail, and a focus on providing outstanding patient interactions.

Duties/Responsibilities:

• Greet and welcome visitors in a professional and friendly manner
• Answer phones, schedule patient appointments, confirm appointments, and obtain proper documentation from each patient for their visit.
• Schedule appointments and maintain calendars for multiple providers
• Manage incoming and outgoing mail, packages, and deliveries
• Maintain a clean and organized reception area
• Assist with administrative tasks such as filing, data entry, and document preparation
• Provide excellent customer service to patients and visitors
• Handle customer inquiries and resolve issues or escalate them to the appropriate Supervisor/Coordinator/Practice Manager
• Make sure to accurately collect and verify patient information, including, but not limited to, demographic details, insurance coverage, etc.
• Ensure that the collection of copays, payments on account, etc. from every patient, in which it is needed.
• Effectively communicate and provide assistance to patients via phone, in person, Klara, etc.
• Adheres to Absolute Dermatology’s policies and procedures, and its code of ethics and complies with HIPAA, OSHA, and all federal and state rules and regulations.
• Performs other related duties as required.
• Answer phones, schedule patient appointments, confirm appointments, and obtain proper documentation from each patient for their visit.
• Able to work efficiently in a fast-paced environment

Requirements

• Previous experience as a front desk receptionist or in a similar role is preferred
• At least 1+ year of patient service experience is required
• Previous experience verifying insurance is required
• Knowledge of basic office procedures and equipment
• Proficiency in computer skills, including Microsoft Office Suite (Word, Excel, Outlook)
• Strong communication skills, both verbal and written
• Excellent organizational skills and attention to detail
• Ability to multitask and prioritize tasks in a fast-paced environment
• Professional appearance and demeanor
• Ability to maintain confidentiality of sensitive information

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 25 lbs at times

*In addition to the above requirements employees at our company must be able to relate to other people beyond giving and receiving instructions: (a) can get along with co-workers or peers without exhibiting behavioral extremes; (b) perform work activities requiring negotiating, instructing, supervising, persuading or speaking with others; and (c) respond appropriately to criticism from a supervisor.”

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

• Health insurance
• Paid time off

Work Location: In person