Patient Service Representative

JOB REQUIREMENTS: Come join our team! We are hiring! We are currently

hiring a Patient Service Representative in Milwaukee, WI. This is a

full-time position. Why Progressive Community Health Centers? Founded in

1999, Progressive Community Health Centers is an independent non-profit

organization that operates four clinic locations in Milwaukee,

Wisconsin. More than 100 employees support our agency's mission to

improve the health and quality of life of the community by providing

culturally competent services that address identified needs. We provide

high quality, comprehensive care to roughly 16,000 patients annually, a

majority of who are low-income. No one is ever turned away from our

clinics based on insurance status or ability to pay. We value a

patient-centered philosophy and provide range of services that include

family medicine, internal medicine, women's health, urgent care,

dental, radiology and integrated behavioral health. We also offer

supportive services such as case management, health education and

Benefits Enrollment. Summary The Patient Service Representative (PSR) performs those tasks that occur early in the revenue cycle process. It

is these functions that have an early impact on patient experience and

revenue outcomes. The primary role of the PSR is to optimize

registration, and appointment scheduling and support in-network

referrals. Performs a variety of cross-functional clerical and patient

support duties including telephone registration, scheduling, clerical

administrative duties, and/or data entry duties. PSRs are responsible

for greeting and assessing patients in need of services, performing data

collection, and providing patient education. Also, directs patients and

visitors to appropriate areas and assists with patient flow. ESSENTIAL

FUNCTIONS Greets patients and visitors and responds to routine requests

for information. Answers telephone, screen calls, and takes messages.

Registers patients; obtains demographic and insurance information;

verifies insurance coverage, collects co-pays, deductibles, and previous

balances; posts payments and updates demographic and insurance

information. Schedules patient appointments and coordinates

cancellations, reschedules, and additions to schedules. Provides

accurate, detailed information regarding test preparations, time patient

to arrive, and any other directional information needed by the patient.

Recommend the next best actions or cross-promotional opportunities to

patients to educate them on appropriate additional services or health

education campaigns. Document and provide feedback from callers to the

appropriate parties for follow-up and/or resolution. Elevate the voice

of patient opportunities to Trainers and Supervisors for implementation

in training and/or centralized knowledgebase. Assist patients in

enrolling and increasing customer utilization of MyChart App (EPIC EMR).

Coordinates the... For full info follow application link.

EEO/Disability/Veteran employer. \\\\\* APPLICATION INSTRUCTIONS:

Apply Online: ipc.us/t/841B9378ABE64EF7