Patient Service Representative

Job description: PSR - Comal Women's Medical Associates OBGYN

Job Summary
We are seeking a dedicated and compassionate Patient Services Representative to join our OBGYN team. This role is essential in providing exceptional customer service to our patients while ensuring the smooth operation of our medical office. The ideal candidate will possess strong communication skills, a solid understanding of medical terminology, and experience in a medical office setting.

Responsibilities:

Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources.

Adheres to the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement.

Demonstrates support for the Tenet Corporate Compliance Program by being knowledgeable of compliance responsibilities as expressed in the Code of Conduct; adhering to federal and state laws, rules, regulations, and corporate policies and procedures policies that affect his/her specific job functions/responsibilities; and reporting compliance issues/concerns in a timely and appropriate manner.

Greeting patients entering the physician practice.

Answering office phones, making appointments, confirming appointments and rescheduling when necessary.

Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance.

Assists in checking out patients and assists them with referral processing and scheduling process

Collects co-pays and posts charges.

Charge entry and patient balance processing.

Distributes information to patients regarding office policies, procedures, information about the practice,

Explain and enroll patients in the patient portal.

Additional responsibilities as needed.

Qualifications

• Previous experience in a medical or dental office is preferred.
• Familiarity with medical administrative support tasks is highly desirable.
• Strong understanding of medical terminology to facilitate effective communication with patients and staff.
• Excellent organizational skills with the ability to multitask in a fast-paced environment.
• Exceptional interpersonal skills with a focus on patient care and satisfaction.
• Proficient in using office equipment and software relevant to the role.

Join our team as a Patient Services Representative where you can make a difference in the lives of our patients while working in a supportive environment!

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person