Patient Service Representative

Job Summary

We are seeking a dynamic and compassionate Patient Service Representative to join our healthcare team. In this vital role, you will serve as the first point of contact for patients, ensuring a smooth and welcoming experience from check-in to check-out. Your energetic approach and attention to detail will help facilitate efficient appointment scheduling, accurate medical record management, and effective communication between patients and healthcare providers. This position offers an exciting opportunity to contribute to quality patient care while supporting the administrative functions of our medical practice.

Responsibilities

• Greet patients warmly and assist them with check-in procedures, verifying personal and insurance information
• Schedule, reschedule, and confirm patient appointments using Electronic Medical Records (EMR) or Electronic Health Records (EHR) systems (ModMed)
• Collect and process patient payments, co-pays, and insurance information accurately
• Manage incoming calls, respond to patient inquiries, and direct calls appropriately to ensure timely communication
• Maintain up-to-date patient records in compliance with health regulation policies and privacy standards
• Assist with verifying insurance coverage, submitting claims, and following up on outstanding payments
• Support medical administrative tasks such as preparing documentation, updating medical histories, and managing correspondence
• Collaborate with healthcare providers to ensure seamless patient flow and adherence to clinic protocols

Experience

• Prior experience working in a medical office environment or dental office is highly preferred
• Strong knowledge of health regulation policies and insurance procedures is essential
• Proficiency in EMR/EHR systems for managing electronic health records is required (ModMed preferred)
• Demonstrated ability to support medical administrative functions with accuracy and efficiency
• Familiarity with medical terminology to facilitate clear communication within healthcare settings
• Office experience that showcases organizational skills, multitasking ability, and customer service excellence
• Knowledge of health insurance processes including claims submission and benefits verification

Join us in making a difference by providing exceptional service that enhances patient experiences! Our team values energetic professionals who are eager to support healthcare delivery through effective communication, organization, and compassionate care.

Pay: $18.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

Work Location: In person