Patient Service Representative

Job Requisition Number 36930

Full-Time: 80 Hours Bi-Weekly

Variable Days

Onsite

Summary:

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Responsibilities:

• Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.

• Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.

• Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.

• Manages third-party payors and collection of co-pays.

• Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.

• Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.

• Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.

• Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.

• Participates in clerical and administrative cross coverage efforts as needed.

• Ensure HIPAA compliance is followed.

• Other duties as required.

Other information:

Technical Expertise

• Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.

• Experience working in a healthcare environment is preferred.

• Experience in computerized scheduling system preferred.

• Knowledge of medical terminology preferred.

• Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.

• Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.

• Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education and Experience

• Education: A high school diploma or equivalent is required.

• Certification: None.

• Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.

• Years of experience supervising: None.

Full Time

FTE: 1.000000

Status: Onsite