Patient Service Representative

Overview

Join our dynamic healthcare team as a Patient Service Representative, where your enthusiasm and dedication will directly impact patient experiences and clinic operations. In this vital role, you will serve as the first point of contact for patients, providing exceptional customer service while efficiently managing administrative tasks. Your proactive approach will help ensure smooth appointment scheduling, accurate record-keeping, and compliance with health regulations. This paid position offers an exciting opportunity to develop your skills in a fast-paced medical environment while making a meaningful difference in patients’ lives.

Responsibilities

• Greet patients warmly and verify their appointment details with professionalism and courtesy
• Schedule, reschedule, and confirm patient appointments using patient management software and electronic health records (EHR) systems
• Collect and update patient information accurately, ensuring compliance with privacy laws and maintaining confidentiality of sensitive data
• Assist patients with insurance verification, co-pay collection, and explaining billing procedures in accordance with health insurance policies
• Answer incoming phone calls promptly, providing clear information and directing inquiries to appropriate staff members
• Support medical administrative tasks such as data entry, document scanning, and maintaining organized files in accordance with health regulation policies
• Collaborate with healthcare providers and staff to facilitate smooth clinic operations and enhance patient satisfaction

Skills

• Proven experience working in a medical office environment or healthcare setting
• Strong proficiency in Microsoft Office applications (Word, Excel, Outlook) for documentation and communication purposes
• Knowledge of health regulation policies related to patient privacy (e.g., HIPAA compliance) and medical record management
• Familiarity with medical terminology, electronic health records (EHR), and patient management software systems such as EMR/EHR platforms
• Excellent customer service skills with the ability to communicate effectively via phone and client interactions
• Understanding of health insurance processes, billing procedures, and maintaining patient confidentiality at all times
• Ability to type quickly and accurately while multitasking in a busy office environment

This role is perfect for motivated individuals eager to grow within the healthcare industry. If you’re passionate about helping others and thrive in an energetic team setting, we encourage you to apply!

Pay: $26.00 - $31.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Vision insurance

Work Location: In person