Patient Service Representative

Position Summary: The Patient Service Representative works at the front desk, checking patients in and out for their appointments, updating insurance and demographic information, and collecting payments.

Role and Responsibilities

• Participate in Patient Centered Medical Home Care Team collaboration
• Adhere to all policies and procedures
• Greets patients and visitors in a welcoming manner in person and on the phone
• Maintain a neat and orderly reception area that is appropriately stocked with supplies at all times.
• Check-in patients
• Verify patient insurance prior to appointment to ensure coverage
• Assists patients with insurance questions and registration forms.
• Update patient demographics and other required forms, as needed
• Communicate with patients to setup and schedule optimal appointment times
• Collect and input data into the electronic health record
• Refer to Patient Services, Patient Accounts, and/or Eligibility Assistance Coordinators, as needed
• Task refill requests, patient questions, etc. to the appropriate person, as needed.
• Check-out patients
• Complete patient rescheduling as assigned
• Review encounter and collect additional fees if necessary
• Print patient plan and ensure there are no further questions
• Reconcile encounters to ensure all patient fee tickets have been collected
• Balance daily collections
• Communicate with appropriate staff for emergency cases (i.e. chest pain, laceration, etc.)
• Communicate effectively with the COO patient issues, training needs, insurance discrepancies, and scheduling conflicts
• Communicate with the appropriate designated individuals to ensure that patients are helped and daily tasks are accomplished
• Contact transportation services for patients, as needed
• Complete PHI, log as needed
• Scan information into the computer system, as needed
• Regular and predictable attendance
• Complete five Peer Review audits quarterly
• Ability to cooperate and work well with others
• Attend monthly staff meetings
• Performs other duties as assigned or requested

Qualifications and Education Requirements

• High school diploma or equivalent
• At least one year experience of office administration experience preferred

Preferred Skills

• Ability to walk and alternate between sitting or standing for long periods
• Ability to bend, squat, reach, pushing and pulling
• Ability to lift or carry up to 25 pounds
• Repeating motions that may include wrist, hands and/or fingers
• Keyboarding
• Talking
• Hearing
• Seeing
• Driving
• Communicating with others to exchange information

Benefits

• Paid Time Off
• Paid Holidays
• 401K with Match
• Health Insurance
• Dental Insurance
• Vision Insurance
• Much More

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.