Patient Service Representative

Patient Service Representative I

Cornerstone Prosthetics and Orthotics is looking for a friendly, detail-oriented Patient Service Representative to join our Bellingham team!

In this role, you'll be an important part of the patient experience, helping our patients navigate scheduling, insurance, and other administrative needs while supporting our clinical team behind the scenes. We're looking for someone who communicates well, stays organized, pays close attention to detail, and enjoys helping others.

If you're looking for a meaningful administrative role where your work directly supports patient care, we'd love to hear from you!

What You'll Do:

• Welcome patients and provide friendly, professional customer service
• Answer incoming phone calls and assist with patient questions
• Schedule patient appointments and help manage the clinic schedule
• Verify insurance benefits and assist with insurance authorizations
• Communicate with insurance companies, physician offices, and other healthcare partners as needed
• Request and process prescriptions, chart notes, referrals, and other patient documentation
• Perform accurate data entry and maintain organized patient records
• Monitor incoming faxes and documentation
• Support the administrative and clinical teams with additional office tasks as needed

What We're Looking For:

• High school diploma or equivalent
• Strong attention to detail and accuracy
• Excellent communication and interpersonal skills
• Ability to stay organized and manage multiple priorities
• Comfortable learning and working in different computer programs
• Proficiency with Microsoft Office/Office 365 preferred
• Ability to work effectively in a busy, team-oriented environment
• A positive attitude and willingness to learn and take on new responsibilities

Schedule: This is an in-office position at our Bellingham location working approximately 24–30 hours per week.

The primary schedule is Monday, Wednesday, and Friday from 8:00 AM–5:00 PM, with a one-hour lunch. Additional hours may be available based on the needs of the position and the selected candidate.

Pay: $22.50–$25.00 per hour, depending on experience and qualifications.

Additional Information: This position is fully in person and is not a remote position.

Following the initial interview, selected candidates may be asked to complete a computer skills assessment to help us evaluate proficiency with the computer-based tasks required for the position.

At Cornerstone Prosthetics and Orthotics, we are dedicated to maximizing our patients' mobility potential by providing exceptional patient care, utilizing cutting-edge technology, and continuously improving our methods. We strive to minimize the economic impact on our patients while ensuring they receive the best possible care.

Job Type: Full-time

Pay: $22.50 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 1 year (Required)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Required)

Work Location: In person