Patient Service Representative

Overview

Join our dynamic healthcare team as a Patient Service Representative, where your energetic and compassionate approach will make a meaningful difference in patients' lives. In this vital role, you will serve as the first point of contact for patients, providing exceptional customer service while managing administrative tasks efficiently. Your proactive attitude and attention to detail will ensure smooth patient flow, accurate record-keeping, and adherence to health regulation policies. This paid position offers an exciting opportunity to develop your skills in a fast-paced dental environment dedicated to quality care and patient satisfaction. This is a part-time position working Monday and Tuesdays each week from 6:45am-5:30pm.

Responsibilities

• Greet patients warmly and assist them with check-in and check-out procedures using patient management software
• Schedule appointments, confirm patient details, and update demographic information accurately
• Answer incoming phone calls promptly, providing clear information or directing inquiries to appropriate staff members
• Verify insurance coverage, explain health insurance policies to patients, and assist with billing inquiries
• Maintain strict confidentiality of all patient information in compliance with privacy regulations and health policies
• Collect and process patient documentation, including medical histories and consent forms, ensuring accuracy and completeness
• Support medical administrative tasks such as data entry, appointment reminders, and filing documents efficiently

Qualifications

• Proficiency with Microsoft Office applications (Word, Excel, Outlook) and familiarity with patient management software or EMR/EHR systems
• Knowledge of health regulation policies, privacy laws (such as HIPAA), and medical terminology
• Strong customer service skills with the ability to communicate clearly via phone and client interactions
• Experience supporting medical administrative functions including appointment scheduling, billing support, and insurance verification
• Ability to maintain patient confidentiality at all times with high ethical standards
• Excellent typing skills for efficient data entry and record management
• Office experience demonstrating organizational skills in a fast-paced environment

This role is perfect for motivated individuals eager to contribute to a caring healthcare team while honing their administrative expertise. We are committed to fostering a supportive environment where your enthusiasm and professionalism can thrive!

Pay: $17.00 - $18.00 per hour

Expected hours: 20.0 – 25.0 per week

Work Location: In person