Patient Service Representative

Job Overview:
We are seeking a detail-oriented and customer-focused individual to join our team as a Patient Services Representative. In this role, you will be responsible for providing exceptional patient service and administrative support in a medical setting.

Duties:

· Manage patient complaints and feedback.

· Collect and verify patient information and insurance coverage.

· Manage written, verbal and electronic communications.

· Screening incoming calls to provide the proper routing to other departments when necessary.

· Entering data for patients into an electronic medical record (EMR)

· Answering patient questions about billing and payments.

· Registering, scheduling and re-scheduling patients for initial appointments and follow-ups.

· Reviewing patient accounts, identifying delinquent accounts, and collecting overdue payments.

· Obtaining patients’ addresses, contact details, insurance information, and medical histories.

· Updating and verifying patient information at every visit.

· Check voicemails.

· Reports such as recall/cancellation distributed by Front Desk Manager and Practice Administrator.

· Traveling to other offices to assist with coverage.

· Must comply with HIPPA requirements.

· Perform related duties as assigned.

Benefits:
· Excellent active listening skills and a strong service orientation.

· Computer skills.

· EMR systems.

· Experience working as a Patient Representative, Front Desk and/or Clerical.

· Professional manner and appearance.

· Meticulous attention to detail.

· Familiarity with medical terminology.

· Strong communication skills.

· Data entry skills.

· Customer service experience.

Physical Requirements:

· Prolonged periods of sitting at a desk and working on a computer.

· Must be able to lift up to 15 pounds at times. Must be able to lift up to 15 pounds at times.

If you are a dedicated individual with excellent customer service skills and a passion for providing exceptional patient care, we encourage you to apply for the position of Patient Services Representative.

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Bereavement leave
• Dental insurance
• Health insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Referral program
• Vision insurance

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Required)
• Spanish (Preferred)

Work Location: In person