Patient Service Representative

The Eye Center of Central PA is seeking a highly organized and detail-oriented individual to join our team as Full-Time Patient Service Representatives. As a Patient Services Representative, you will play a crucial role in providing exceptional customer service and administrative support to our patients. The ideal candidates will be required to travel to various clinic locations (including Williamsport and Lewisburg) and work hours falling between 7am and 530pm. It is preferred that candidates have experience in a professional/healthcare setting.

Duties include:

• Greeting and checking-in patients, ensuring a warm and welcoming environment.
• Efficient and accurate verification and entry of patient information in various computer programs.
• Explanation of charges and insurance, and collection of patient payments.
• Collaborate with medical staff to ensure smooth patient flow.
• Perform general administrative tasks such as filing, faxing, scanning documents, and fulfilling the daily operations of the clinic setting.
• Schedule appointments and manage the appointment calendar.
• Answer phone calls and respond to patient inquiries.
• Assist with medical scheduling and coordination of patient care.
• Maintain confidentiality of patient information in compliance with HIPAA regulations.

What we are looking for in a Team Member.

• Previous experience in patient service or medical administrative support preferred.
• Personable and patient focused professionals who enjoy face to face patient interactions.
• Candidates who desire to learn how their role impacts other departments in the practice.
• Knowledge of medical terminology and procedures is a plus.
• Familiarity with electronic health record systems is preferred.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and accuracy in data entry.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Understanding of HIPAA regulations and maintaining patient confidentiality.

We offer competitive compensation and benefits package, including

• Medical insurance
• Dental insurance
• Vision benefits
• Paid time off
• Paid holidays
• Paid birthday
• Paid life insurance
• Opportunities for professional growth
• 401k

If you are passionate about providing exceptional patient care and have the necessary skills to excel in this role, we would love to hear from you.

The Eye Center of Central PA is an equal opportunity employer.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Free flu shots
• Health insurance
• Life insurance
• On-the-job training
• Paid time off
• Vision insurance

Work Location: In person