Patient Service Representative

Responsible for performing complex and multiple clerical support functions in the front office. The position is in a physician office practice that has a high volume of public contact.

• Schedules provider appointments.
• Greets patients promptly and professionally and registers patients by gathering, verifying and entering in demographic and insurance information.
• Obtains all registration information and ensures the completeness of the patient medical record.
• Collects co-payments, co-insurances, deductibles, past due balances, and personal payments.
• Handles inquiries about insurances accepted, office hours, services, locations, exam fees, etc.
• Works with the technical staff to triage patient emergency calls.
• Accepts charges within the management information system and verifies accuracy.
• Maintains the general appearance of the waiting room or reception area.
• Effectively manages dynamic and potentially stressful patient encounters.
• Effectively learns to work within the scheduling and billing systems.
• Effectively learns to work within the electronic health record software.
• Maintains working knowledge of all office equipment.
• Participates in continuing education programs and quality improvement programs at the direction of the supervisor.
• Uses excellent guest relations skills in all interactions with patients, visitors and staff.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent degree.
• Two years of experience working in a medical office setting.
• The ability to keep pace with a high volume of patient visits.
• Ability to travel to other offices on an as needed basis.

Minimum Demonstrated Skills

• Ability to establish and maintain effective relationships with patients, visitors, physicians, staff and other persons contacted in the course of work.
• Ability to enter data into a computer.
• Ability to keep pace with a high volume of patients while performing multiple, sometimes, complex, tasks.
• Demonstrated excellence in organizational skills.
• Demonstrated excellence in communication skills.
• Demonstrated ability to effectively convey ideas and information.
• Demonstrated ability to work cooperatively as part of a team.

Job Type: Full-time

Pay: $16.21 - $22.69 per hour

Benefits:

• 401(k)
• 401(k) matching
• Bereavement leave
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Free flu shots
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person