Patient Service Representative

About WELL Health Diagnostic Centres

WELL Health Diagnostic Centres is the largest operator of independent diagnostic health facilities in Ontario. More than 15,000 healthcare providers refer their patients to WELL Health Diagnostic Centres’ 60+ accredited locations for OHIP and AHCIP-covered cardiology, radiology, respirology, and sleep diagnostic services. We are committed to delivering shorter wait times, faster report turnaround, and the highest standard of patient care.

WELL Health Diagnostic Centres is a top employer of choice! We are dedicated to attracting, developing, and retaining the best healthcare professionals in the industry. We are proud to be recognized year after year as an industry leader, earning distinctions such as Canada’s Best Managed Companies, Great Place to Work®, Canada’s Top Growing Companies from The Globe and Mail, and the Consumer Choice Award.

Why Join WELL Health Diagnostic Centres?

• Compassionate & Connected Healthcare: Join a team of 1,000+ healthcare professionals across Canada dedicated to delivering excellent patient care while upholding the highest clinical standards.
• Employee Wellness: We support your overall work-life balance and offer full access to our group medical benefits and external wellness platforms to support you in thriving both personally and professionally.
• Competitive & Comprehensive Compensation: Enjoy competitive pay, extended health and dental benefits, paid time off, and exclusive perks through Perkopolis with 5,000+ discounts.
• Grow with a Leading Organization: With 60+ clinics across Canada and upcoming rapid expansion, you’ll have the opportunity to advance your skills and build a meaningful career.
• Collaborative & Supportive Culture: Work in a team-oriented environment with strong leadership, mentorship opportunities, continuing education support, training and development support, internal mobility, and clear pathways for career growth.

Responsibilities:

• Interact with patients, hospitals, and physician offices by telephone and email professionally, further to the direction received by the manager.

• Review and address incoming fax requests from referring physicians.

• Strategically schedule and reschedule with the goal of optimizing efficiency and reducing patient wait time.

• Effectively adhere and adapt to changing policies and procedures, and ensure the messaging is reinforced with the team.

• Address and respond to patient inquiries in a timely manner, if requested to do so by the manager.

• Prepare or organize reports or statistics, as required.

• Perform other relevant duties as needed by the manager.

Qualifications & Requirements:

• High school diploma required, college/university education in health sciences preferred.

• Previous call center experience is an asset, but not required.

• Professional and articulate with excellent written & verbal communication.

• Must be computer literate and proficient in MS Office.

• Ability to work varying shifts and travel to various locations as required, and ability to work independently as well as part of a team.

Experience:

• Ability to work collaboratively and professionally in a team-based environment, with a positive attitude.

• Sensitivity towards the handling of personal health information.

• Strong organizational and interpersonal skills, good command of the English language and excellent communication skills.

• Self-evaluate performance, establish personal objectives and participate in yearly staff performance review.

Staffing:

Maintain and adjust to staffing rotation pattern as directed by the call centre manager.

This role is for an existing vacancy. The expected hiring range for this role is from $19 - $20 per hour. Final compensation is determined based on market location, job-related knowledge, skills, experience level, and internal equity. Candidates with significantly more experience may be considered at a higher level with adjusted compensation for certain roles.

Follow us on LinkedIn: www.linkedin.com/company/welldiagnostics

WELL Health Diagnostic Centres welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

WELL Health Diagnostic Centres is an equal opportunity employer. If you require accommodation for a disability at any stage of the recruitment process, please notify Human Resources.