Patient Service Representative / Front Desk Receptionist

Overview

We are seeking a dynamic and compassionate Patient Service Representative / Front Desk Receptionist to join our healthcare team. Looking for reliable team players who are willing to learn and able to multi-task in a fast paced environment. We are a growing multi-group practice that specializes in family medicine, pain management, orthopedics, and urgent care. Seeking Patient Service Representatives to join a team of medical professionals in the Kaneohe area.

Responsibilities

• Greet patients and visitors in person and on the telephone in a professional and friendly manner
• Checking in patients for their appointments and collecting insurance co-payments at the time of visits.
• Manage multi-line phone systems with professionalism, providing clear information and scheduling appointments efficiently while practicing excellent phone etiquette.
• Verify insurance coverage, perform insurance eligibility checks, and facilitate insurance verification processes for Medicare, health insurance plans, and other payers.
• Schedule patient appointments accurately, coordinate follow-up visits, and manage cancellations or rescheduling requests with attention to clinic flow.
• Handle medical administrative tasks including scheduling appointments and maintaining patient records, updating and verifying insurance coverage
• Maintain accurate medical records by reviewing documentation for completeness and ensuring compliance with HIPAA and clinical confidentiality policies.
• Collaborate with the medical team to deliver quality care in outpatient, and urgent care settings
• Provide exceptional patient service by addressing inquiries and ensuring a comfortable environment
• Maintain a clean and organized office environment

Skills

• Proficiency in computerized medical health systems, including patient scheduling and billing software.
• Strong commuication and interpersonal skills
• Ability to maintain cofidentiality and adhere to HIPAA Standards
• Excellent customer service skills with the ability to communicate effectively via phone and in person while maintaining a professional demeanor.
• Ability to work in a fast-paced environment and adapt to changing priorities
• Knowledge of healthcare compliance standards including HIPAA regulations and clinical confidentiality policies to ensure patient privacy at all times.

Ability to handle multiple tasks efficiently in a fast-paced environment while demonstrating attention to detail and organizational skills.Join our team where your enthusiasm for helping others makes a real difference! We are dedicated to fostering a supportive environment that values your contributions while offering opportunities for growth in medical administrative support and healthcare operations.

Hours of Operation:
Daily 8:00 am - 7:00pm; Must be available to work rotating weekends.

Please note: this is an on-site position located on Oʻahu, Hawaiʻi. Local applicants are preferred.

To apply, please email your resume to [email protected].

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person