Patient Service Representative (Full-Time)

Location: Sweeney Eye Associates – Richardson, TX

Employment Status: Full-Time, Hourly, Non-Exempt

Position Summary The Patient Service Representative is responsible for patient check-in and check-out, ensuring that all patients are treated in a professional, courteous, and welcoming manner. This position reviews patient charts to verify necessary information, obtains appropriate signatures, and enters or updates patient information in the electronic medical records system.

Duties And Responsibilities Patient Check-In

• Greet every patient in a pleasant and professional manner.
• Record patient arrival times and ensure patients are checked in and roomed appropriately.
• Review patient charts to verify that all required information is complete and necessary signatures have been obtained.
• Verify and scan current insurance cards.
• Confirm patient contact information, including address, email, and phone number.
• Communicate any appointment delays to patients and offer rescheduling options when necessary.

Patient Check-Out

• Complete the patient check-out process.
• Schedule follow-up appointments as directed by the physician.
• Schedule patients for transfers of care and any required diagnostic testing.
• Explain fees and patient financial responsibilities.
• Obtain necessary patient signatures, informed consent, and insurance authorizations.
• Collect payments for services and outstanding balances, as required.
• Ensure patient satisfaction throughout the check-out process.

Administrative Responsibilities

• Verify that required authorizations and referrals have been received.
• Obtain outstanding authorizations or referrals as needed.
• Prepare patient charts appropriately.
• Contact patients who miss appointments and assist with rescheduling.
• Provide telephone support as needed.
• Scan patient charts and diagnostic testing documentation into EMA in a timely manner.
• Assist other front office personnel as needed.
• Assist with training new staff.
• Maintain refreshments and supplies in the lobby area.
• Keep the lobby clean, organized, and welcoming, including removing trash as needed.
• Order office supplies as needed.
• Prepare the lobby each morning, including making coffee, turning on the television, and organizing magazines.
• Close the lobby each evening, including removing coffee, turning off the television, and disposing of trash.
• Perform other duties as assigned.

Travel Requirements

• Occasional travel to other practice locations may be required to provide operational support.
• Employees required to drive for business purposes must maintain a valid driver's license and proof of automobile insurance.

Qualifications

• High school diploma or equivalent required.
• Minimum of two years of customer service experience.
• Strong written and verbal communication skills, with the ability to interact effectively with patients, coworkers, and other stakeholders.
• Proficiency with computers, keyboarding, and electronic systems, with a minimum typing speed of 45 words per minute.
• Ability to work effectively in a structured environment with a diverse workforce.
• Empathetic and compassionate approach to patient needs and concerns.
• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Ability to make timely, accurate, and appropriate decisions.
• Commitment to treating patients and coworkers with professionalism and respect.

Physical Requirements

• Ability to lift and carry up to 25 pounds.
• Occasional reaching, stooping, bending, kneeling, and crouching.
• Frequent and prolonged periods of standing, sitting, and walking.
• Ability to see, hear, communicate, and respond effectively to workplace needs, with or without reasonable accommodation.
• Extensive computer use.
• Frequent use of telephones and office equipment.
• Ability to travel to other practice locations as business needs require.

Work Environment

• Fast-paced medical office environment with frequent interruptions and moderate noise levels.
• Regular and prolonged use of computers and electronic display screens.
• Frequent interaction with patients, coworkers, and healthcare providers.

Sweeney Eye Associates is an equal opportunity employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to any status protected by applicable federal, state, or local law.