Patient Service Representative - On Call

This is an On Call position - Operational Hours are Monday - Friday 9AM to 6PM & Saturday 9AM to 12PM. Essential Duties And Responsibilities

• Provide administrative support to the clinical staff.
• Meet with adult patients and guardians of adolescent patients to review their benefits and make fee agreements.
• Ensure that all government documentation is collected and uploaded to patient’s electronic health record.
• Contact insurance companies to verify eligibility and obtain initial authorizations for coverage, including Medicaid coverage.
• Assist patients with enrollment and admission forms.
• Collect fees and copayments from patients or guardians at the time of services.
• Communicate as needed with other staff regarding patient benefits.
• Maintain organized filing systems and reception area.
• Provide excellent customer service to patients and others who call or visit the facility.
• Schedule initial and recurring client appointments.
• Use good judgment in assisting callers and visitors.
• Answer and forward incoming calls and document, via email, clear and complete messages for unavailable staff.
• Receive mail and deliveries.
• Generate and analyze reports for front end operation daily/weekly.
• Proactively address possible scheduling conflicts.
• Attend staff meetings and required trainings.
• Assist in lab coverage, performing UA’s, as needed.
• Perform other duties as assigned.

Qualifications

• Knowledge of filing methods.
• Knowledge of business English, spelling and arithmetic.
• Knowledge of office practices and procedures.
• Working knowledge and skill in word processing, spreadsheets and other computer applications.
• Bilingual and bicultural, English and Spanish (preferred).
• Knowledge of general administrative office procedures.
• Computer literate with sound experience of Microsoft Windows, Word, Excel, Access and internet capabilities.

Education/Experience

• High school diploma or GED plus 1 year of experience in an administrative office or any equivalent combination of education, training and experience that demonstrates the ability to perform the duties of the position.
• Previous experience in substance abuse and/or mental health fields preferred.

Medical Specialty:

• Addiction Medicine.

Education

• High school or equivalent (Required).