Sixteenth Street Community Health Centers

<h3>Looking for a job in healthcare with no nights and no weekends? Join our team dedicated to the highest quality health care!</h3>
JOB RESPONSIBILITIES:
<ul>
<li>Deliver high quality customer service to all callers.</li>
<li>Communicate pleasantly and professionally with callers under all circumstances.</li>
<li>Answer and direct incoming calls through the Call Center efficiently, accurately and per protocols.</li>
<li>Obtain and/or review all patient demographic information.</li>
<li>Provide patients with appropriate appointments and/or route to appropriate support.</li>
<li>Complete new patient registration through direct guarantor/patient contact to obtain required information.</li>
<li>Update current patient accounts and insurance eligibility using EHR for same day scheduled appointments.</li>
<li>Utilize web-based application to verify insurance eligibility upon each scheduling occurrence when necessary.</li>
<li>Review balances and co-pay information.</li>
<li>Incorporate quality measures and goals into scheduling decisions when assisting callers with appointments.</li>
<li>Keep current on staff directory, Health Center information and Sixteenth Street events.</li>
<li>Reception effectively as assigned.</li>
<li>Use downtime and workload fluctuations effectively.</li>
<li>Projects as specified by supervisor.</li>
</ul>
QUALIFICATIONS:
<ul>
<li>High school diploma or GED.</li>
<li>Must have a pleasant attitude which communicates verbally.</li>
<li>Clear speaking voice.</li>
<li>Handle high stress environment.</li>
<li>Familiarity with computers is helpful.</li>
<li>Ability to relate well to people from diverse ethnic and cultural backgrounds.</li>
<li>Bilingual required (Spanish/English).</li>
</ul>
XJ6

Patient Service Representative - Operator (Part-time)

Patient Service Representative - Operator (Part-time)

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