Patient Service Representative – Scheduling

Great Lakes Medical Imaging (GLMI)
Reports to: Scheduling Manager
Status: Non-Exempt

Pay: To determine our range, we consider as many of the following data points as are available to us: external market salary survey data, internal data in terms of comparable roles and our budget for the position. What we have posted is our good faith estimate of what we expect to pay: $18–$23 per hour.

Position Overview

The Patient Service Representative – Scheduling is a key member of the GLMI Scheduling Team, working in a fast-paced call center environment to coordinate patient imaging appointments across multiple locations. Remote work opportunities may be available once performance expectations are met.

Key Responsibilities

• Answer inbound calls and schedule imaging exams across multiple GLMI locations
• Screen and route calls efficiently to appropriate departments
• Make outbound calls to schedule exams for patients and physician offices
• Verify insurance and obtain prior authorization information
• Communicate preparation instructions and appointment details to patients
• Document notes accurately within patient charts
• Obtain medical records via phone, fax, or internal systems
• Manage voicemail messages and phone queue status throughout shift
• Route and organize documents within digital fax system
• Utilize medical systems and scheduling platforms effectively
• Perform additional duties as assigned; overtime may be available

What We’re Looking For

• Strong computer skills including information systems and Google-based programs
• Excellent verbal communication skills (phone and in-person)
• Strong customer service and problem-solving skills
• Ability to multitask in a fast-paced environment
• Experience in radiology or medical terminology preferred

Qualifications

• High School Diploma or equivalent; prior administrative experience preferred.

Physical & Mental Requirements

• Ability to sit, stand, and use a computer for extended periods
• May lift up to 25 pounds
• Ability to communicate effectively with patients
• Ability to work in a fast-paced environment
• Ability to think quickly and make decisions

The Great Lakes Way

Mindset, Values, and Behaviors

MINDSET: Compassion, at every interaction

Patient Care- Customer Service

• Greet with eye contact and share a smile.
• Interact with patients at their pace and level.
• Demonstrate patience and compassion when interacting with patients.
• Act on opportunities to go above and beyond.

Quality- Strive for Excellence

• Share information, knowledge, and expertise.
• Ask for, accept, and use feedback.
• Anticipate and prevent potential problems.
• Be responsible and efficient with Great Lakes resources (time, scheduling, property, equipment, etc.).
• Take personal responsibility for your work area and the quality of your work.
• Look for and act on opportunities for continuous improvement.

Teamwork- Perform as One Team

• Speak positively about Great Lakes, team members, and patients.
• Recognize and share successes of the Great Lakes Way in action.
• Proactively offer to help others.
• Be flexible and embrace changes with a positive attitude.
• Contribute to a fun, energetic, and positive work environment.
• Practice blameless problem solving, assuming the positive intentions of others.

Apply Today

Join a team that values teamwork, efficiency, and exceptional patient care. Apply today to become part of Great Lakes Medical Imaging.