Patient Service Representative Supervisor

Position posted: 8/31/2026

RESPONSIBILITIES

Job Specific Competencies**:**

• Responsible for the orientation, development, training, and ongoing evaluation of the patient service representatives (PSR).
• Directs daily activities and operations of patient service representative staff as it related to patient registration.
• Maintains a comprehensive knowledge of insurance plans, patient eligibility protocols, and the collection of patient payments.
• Exhibits a high level of interpersonal communication with staff and patients.
• Actively seeks to educate and train patient service representatives in a variety of areas to provide the highest level of patient satisfaction.
• Responsible for production of monthly KPI to management as it relates to front office demographics, payment collection, and ad-hoc reporting as instructed.
• Effectively manages patient service representatives across assigned divisions to ensure compliance with organizational workflows and procedures.

JCMG Core Competencies:

• Strives for continuous quality improvement.
• Participates in educational experiences designed to maintain and/or improve professional competence.
• Maintains high work ethic standards.
• Provides quality customer service to staff, patients and visitors at all times.

MINIMUM QUALIFICATIONS

Education:

• High school graduate or GED

Experience:

• Minimum of 2 years’ experience in customer service setting, preferably six months of receptionist experience in a healthcare setting

Certification/License:

• N/A

Knowledge/Skills/Abilities:

• Knowledge of medical billing preferred
• Computer literate and general clerical skills
• Experience with office equipment
• Medical terminology desired

WORK ENVIRONMENT

Works in heated and air-conditioned area consistent with a normal office environment.

BENEFITS

• Health insurance & employer paid short- and long-term disability
• Generous PTO policy, beginning at 148-hours annually
• 56 hours paid Holiday Leave
• Employer Retirement Plan (401K) with employer match
• Tuition reimbursement and other professional advancements, including a Medical Assistant training program