Patient Service Representative- Temporary Full-Time

Putnam County Hospital is looking for a temporary full-time Patient Service Representative to join the Occupational Health Team at the Putnam County YMCA office. This position is temporarily full-time for approximately 6 weeks with the option to stay on in the PRN Float Pool after the temporary coverage timeline ends.

Job Summary:

Greets patients, organizes patient files, and moves patients through a pre-determined schedule of appointments at a physician's office.

Job Duties/Responsibilities:

Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members

Efficiently conducts check-in, check-out, and rescheduling procedures

Verfies insurance coverage

Collect copays and balances at time of appointment

Answers, triages, and appropriately routes incoming calls

Explains office policies, insurance coverage, and services available to patients

Schedules appointments for the physicians and physician assistant to optimize patient satisfaction, provider time and most effective use of examining and treatment rooms. Prepares a daily schedule of examinations for each provider

Accurately enters all patient demographic, billing, and insurance information in the Electronic Medical Record (AllScripts)

Receives, reviews, and distributes documentation to appropriate staff members in a timely manner

Reviews patient schedule for following day and verifies all necessary paperwork is on file. Follows up with patients for any missing documentation

Follows established protocols for opening and closing office

Performs other duties as assigned

Education Experience:

HS Graduate or Equivalent

Years of Related Experience:

None

License/Certificate Required:

No

Driver's License Required:

Yes

Travel Requirements:

25%

Age Requirement:

18+

Job Requirements:

Accurate data entry

Ability to multi-task

Excellent organizational and time management skills

Strong attention to detail

Ability to work well with a rural health/diverse population.

well-rounded personality

Ability to work in a fast-paced environment

Ability to work with integrity, professionalism, and confidentiality

Abides by all hospital policies and procedures

Abides by HIPAA (Health Information Portability and Accountability Act) guidelines

Preferred Skills:

Knowledge of medical terminology

Familiarity with Allscripts, Epic, CPSI

Exceptional customer service skills

Knowledge of Medicare, Medicaid, and other insurances