Patient Service Technician

Impact to Health is seeking a compassionate Patient Service Technician for patients who rely on respiratory and durable medical equipment at home. In this role, you’ll deliver and set up essential medical equipment for individuals in your local community, offering hands‑on support, reassurance, and education that empowers patients to feel safer, more comfortable, and more independent. Every mile you drive and every home you visit directly contributes to better health outcomes and meaningful moments of care.

Work Schedule: 8am-5pm
On-Call Duties: biweekly

Essential Job Duties & Responsibilities

• Drive local routes to deliver and set up medical equipment with care, respect, and a patient‑first mindset.
• Provide empathetic, hands‑on education to patients and caregivers, helping them feel confident and supported in using respiratory and home medical equipment.
• Maintain and troubleshoot equipment with patience and clarity, ensuring proper function and protecting patient safety.
• Respond to urgent equipment needs and participate in on‑call rotations, offering calm, compassionate assistance during after‑hours situations.
• Complete delivery documentation and patient visit reports accurately and on time to support continuity of care.
• Keep your assigned company vehicle clean, safe, and ready for service to ensure reliable patient support.
• Ensure compliance with all safety protocols, regulatory requirements, and company standards.
• Perform other duties as assigned to support patient comfort, independence, and overall care experience.

Required Education and/or Experience

• Candidates may qualify through a combination of education, training, and relevant work experience that demonstrates the knowledge, skills, and abilities necessary to successfully perform the essential functions of the position.
• Any education requirements mandated by applicable federal, state, or local law, regulation, licensing requirement, or customer contract.

Preferred Education and/or Experience

• High school diploma or GED equivalent, preferred
• Experience with medical equipment, preferred
• One year of related work experience, preferred
• Medical terminology, preferred

Employment is contingent upon successfully completing a background check, drug screening, compliance onboarding, and credentialing requirements, as well as maintaining a valid driver’s license with a clean driving record when applicable to the position.

Benefits

• Generous paid time off and paid holidays
• Bonus and incentive opportunities
• Fixed and variable car reimbursement for Area Managers and Account Executives
• Car, mileage, and telephone reimbursement (as applicable)
• Employee discount and recognition programs
• Employee Assistance Program (EAP)
• Life insurance, disability, accidental death, identity protection, and legal services

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Pay: $18.00 - $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• healthcare or medical: 1 year (Preferred)

License/Certification:

• Drivers License (Preferred)

Ability to Commute:

• Menominee, MI 49858 (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person