Patient Service Technician

The Patient Service Tech is an opportunity to work alongside therapists performing treatments as well as working in the front of the clinic to help perform necessary day to day clerical operations. You are able to support the delivery of rehabilitation care by working directly with patients under the direction of therapist; as well as; performing regular cleaning and equipment monitoring to support a safe environment of care.

Location: Winston YMCA-Healthy Living Center, 221 Riverside Avenue Jacksonville, FL 32202

Department: Outpatient, Riverside Healthy Living Center

Hours: Part Time-M-F, 2 PM-6 PM

Compensation: Experience, education and tenure may be considered along with internal equity when job offers are extended.

Responsibilities:

• Assist patients with exercises and transfers under the direction of treating therapist
• Communicate patients' status to Therapist directing patient care
• Cleans and maintains treatment areas and equipment throughout the da
• Maintains confidentiality of patient information
• Adheres to policies and procedures specific to patient rights
• Maintains a clean and safe environment; identifies and reports hazards
• Proficient in basic computer operations and all office automation equipment (telephones, voice-mail, desktop computing, electronic mail, facsimile procedures, automated, scheduling)
• Proficient with Microsoft Office software products, especially Word and Excel
• Exhibit sound organizational skills, personal initiative and time management skills
• Knowledge of medical terminology, insurance and authorization
• Manages the Clinics Appointment Schedule ( for example calling patients to confirm or change appointments, managing wait list, make scheduling changes)
• Prepare new patient paperwork and confirm all paperwork and verification information is in medical record
• Pre-register all walk-ins, telephone and fax referrals received by Clinic
• Provides general office support such as filing, copy, faxing, maintaining inventory control, and ordering supplies
• Perform light cleaning duties such as wiping equipment, laundry, tiding up the waiting room, etc.
• Collects patient responsibility payments, provides receipts
• Checks and responds to work related voicemail and email timely
• Logs all referrals and tracking in the Referral Database
• Work the Image now queues (error/in & out-bound fax/tasks/referral hold/MD signature tasks)
• Other duties as assigned by Manager

Qualifications:

• High school diploma or GED,
• Preferred a minimum of two years of experience working with customers in the medical, service or hospitality industries.
• Good interpersonal skills
• Good strength, endurance and mobility
• Must be able to work in a fast paced environment